Intern - Card Services

This full-time intern will partner with the Card Services team at Needham Bank. The Card Services Intern will be introduced to our procedures for customer acquisition, onboarding and relationship maintenance to promote the growth of the program and delivery an A+ customer experience with each and every touchpoint. The Intern will work closely with the Card Services team on daily tasks and will assume ownership of 2-3 projects aimed at developing portfolio growth for the department.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Partner with Director of Card Services in market research and data analysis to help identify areas of opportunity for program growth.
• Work cross-functionally across Card Services, Marketing, Retail, and/or Customer Service to bring growth-driving programs and campaigns to life.
• Partner with Debit Card Specialist to review and process daily adjustment reports, potential fraud cases and card order requests
• Assist team in the daily reconciling and settlement of the department General Ledgers
• Support the Business Credit Card Specialist in application review and complete certain aspects of the underwriting and decisioning process.
• Perform additional duties as requested, needed or assigned.

JOB REQUIREMENTS

• Ability to work independently with some guidance from team members
• Flexibility to work on different projects and tasks as needed
• Ability work within a team and create effective inter-departmental partnerships
• Prioritize work product in order to meet varying deadlines
• Curiosity and willingness to learn new things and take on new tasks
• Highly motivated and can handle multiple tasks
• Demonstrate and promote high ethical standards and behaviors
• Strong customer service and problem-solving skills
• Maintain a professional manner at all times
• Excellent written and verbal communication skills
• Strong presentation skills
• Adapts to change and ability to manage fast paced environment
• Strong computer and technical skills
• Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

EDUCATION & EXPERIENCE

• Pursuit of Bachelor's degree and/or Graduate degree in Business or Marketing fields
• Entry level knowledge of business/banking setting
• Interest in banking field preferred

WORKING CONDITIONS/PHYSICAL DEMANDS

• Business professional office environment.
• Infrequent local travel may be required to attend meetings and business related activities.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.