CHW Justice System and Court Liaison - Multiple Cities, New Mexico

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

In this role, you will serve as a CHW Justice System and Court Liaison and will be the primary point of contact to respond to inquiries from the Health Care Authority (HCA), Child, Youth Families Department (CYFD), Members/families, Caregivers, and Providers, and will work collaboratively to address concerns related to the delivery of and access to services for Children in State Custody (CISC) Members and Child Members in out-of-home placements.

Working Schedule: Schedule is Monday through Friday between the hours of 8 am to 5 pm. This position is a field-based position with a home-based office. You will work from home when not in the field.

Location: Espanola, Santa Fe, Albuquerque and surrounding communities, New Mexico

Local travel up to 50% and mileage is reimbursed at current government rate.

If you reside in Espanola, Santa Fe, Albuquerque and surrounding communities of New Mexico, you will enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

• Identify UHC justice members prior to release to provide resources and support for their reintegration
• Communicate with all justice stakeholders the required information to ensure quality coordinated care and services are provided expeditiously to all members
• Provide education and support to members and their families, who are justice or court involved, helping navigate the health care system for physical and behavioral health services
• Facilitate referrals the justice care coordinator who develop a care plan and set goals for member care
• Community Liaison to the Probation, Court system, Detention and Corrections departments
• Complete video visitation and assessment with members who are incarcerated to prepare members for reentry into the community
• Document all member assessments and referrals provided
• Participate in Interdisciplinary team meetings and discharge planning rounds with justice facilities and provide information to assist with safe transitions of care
• Maintaining linkages with community partners and other county resources in relation to education, housing, health care, recreation, and socialization
• Partner with care team (community, providers, internal staff)
• Knowledge and continued learning of community cultures and values
• Conduct Health Risk Assessments (HRA) Performs other duties as assigned
• Ability to collect, analyze and present data is a proficient manner
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher) OR 3+ years of Criminal Justice/Social Work/ public health experience
• 1+ years of experience working with justice systems and /or involved members and their families
• 1 + years of experience writing reports using both quantitative and qualitative data analysis
• 1 + years of experience preparing and presenting educational materials
• 1 + years of knowledge and understanding with health equity
• Intermediate level of proficiency with Microsoft Office (PowerPoint, Word, & Excel) including the ability to edit, create, save, and send spreadsheets and documents
• Ability to attend meetings, community activities/events across New Mexico; sometimes before or after standard work hours and on weekends
• Reside in and can travel up to 50% of the time within Espanola, Santa Fe, Albuquerque and surrounding communities, New Mexico
• Possess a valid New Mexico Driver's license and current automobile insurance with access to reliable transportation that will enable you to travel to justice related facilities
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

• Community Health Worker (CHW) Accreditation
• Experience working in Managed Care
• Experience working in team-based care
• Knowledge of Medicaid population
• Solves routine problems on own and can work with supervisor to solve more complex problems
• Prioritizes and organizes own work to meet agreed upon deadlines
• Bilingual Spanish and English

Soft Skills:

• Strong communication and customer service skills both in person and via phone
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with others
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

The salary range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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