Case Manager I

Wherever there is a need in La Crosse County you'll find The Salvation Army. We not only strive to help our community with shelter and food, but to also empower our youth as well. The Salvation Army strives to meet our residents where they are at and to help them in their journey. With everyone who passes through our doors we welcome with arms. We want to be a place that our residents can call home until they are ready for their next steps in life. If you want to help make a difference by serving your community and helping those in need, apply now!

The Case Manager I provides on-site shelter case management services to eligible clients in which an individual's needs are identified and the psychosocial, habilitative and medical services designed to meet those needs are located, coordinated and monitored in collaboration with other professional staff.

About the role:

• Conducts weekly case management sessions with Program participants.
• Creates and reviews case plans regularly and assist clients with setting goals and developing action plans.
• Develops discharge plans with clients as they are preparing to exit the programs.
• Performs discharge interviews with clients before their exit from the programs.
• Maintains accurate case notes and documentation in client files and Emergency Shelter logs.
• Provides vouchers and financial assistance to clients as needed and within program budget and policy constraints.
• Provides clients with referrals and information on other community resources as needed.
• Follows up with clients upon exiting Housing Programs and provide aftercare services as needed.
• Assists Social Services Director with the facilitation of regular house meetings/focus groups with participants of housing programs.
• Meets with the Social Services Director (and other program staff as needed) weekly for client case reviews.
• Performs intake interviews for Housing Programs as needed.
• Conducts regular home visits/inspections as needed
• Administers drug and/or alcohol screens to clients as needed.
• Tracks all necessary data, maintain statistics and prepare monthly and other necessary statistics reports.
• Uses the ServicePoint homeless management information system as a case management and tracking tool and ensure that all required data is entered in an accurate and timely manner.
• Acts as a support for the Emergency Shelter Intake Workers and fill in on shifts as needed.
• Functions as an advocate for Emergency Shelter Program participants.
• Attends and represents The Salvation Army at community groups and meetings as needed.
• Assists with seasonal social services programs as needed.

Education: Bachelor's in a social work related field preferred.

Experience: Two years case work experience in a social service agency, or fieldwork; SOAR experience/training preferred

-Or any equivalent combination of education and experience that provides the requisite knowledge, skills and abilities.

Certifications: Must obtain the Territorial Caseworker Certification within one year of hire.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.