Senior ServiceNow Developer, AVP

ESSENTIAL DUTIES & RESPONSIBILITIES

• Design, develop, and implement ServiceNow applications and modules with a focus on ITSM, ITOM, and ITAM.
• Collaborate with business and technical teams to gather requirements and deliver tailored solutions.
• Provide technical expertise and guidance throughout the development lifecycle, including coding, testing, and deployment.
• Create and maintain integrations with third-party systems and applications.
• Develop and customize Service Now workflows, business rules, UI actions, client scripts, and other platform features.
• Troubleshoot and resolve issues in a timely manner, ensuring minimal disruption to the business.
• Support the continuous improvement of ServiceNow processes and implementations, ensuring alignment with industry best practices.
• Participate in change management processes and adhere to governance policies for ServiceNow development
• Communicate effectively with both technical/non-technical stakeholders, providing updates and technical solutions as needed.
• Promote teamwork, collaborate effectively with senior management, manage projects, and foster positive interactions with colleagues across all levels of the organization.
• Provide afterhours support as necessary and proactively share knowledge to enhance team expertise and efficiency.
• Perform other duties as requested.

SKILLS, EDUCATION, & EXPERIENCE

• Bachelor's degree from accredited college or university is preferred; CSA (Certified Systems Admin) Certification, CAD (Certified Application Developer) certifications preferred.
• 10 years of recent ServiceNow development experience and architecture with firsthand development, configuration, and advanced capabilities (Workflows, Flow Designer, App Engine and more).
• Proficient in building and debugging workflows using Flow Designer to automate processes.
• Experience in integrating ServiceNow with various systems using mid-servers, connectors and spokes
• Expertise in configuring OAUTH for secure access and authorization in Service Now integrations.
• Provide technical leadership, resolve design issues, work closely with testing, quality assurance to ensure solutions are thoroughly evaluated and supported post-implementation.
• Strong analytical, problem solving, communication, and interpersonal.
• Proficiency in Glidescript, HTML, CSS, Java Script, SQL, PL/SQL and web service integrations.
• Solid understanding of web services and integration tools (REST, SOAP).
• Customized scripting: ServiceNow catalog, email, workflows.
• Proficient in designed form layouts, workflows, modules/applications.
• Proficient in UI actions and business rules.
• Must possess in-depth knowledge and firsthand experience with ServiceNow discovery, platform integrations, and cross-platform API integrations to ensure seamless data flow and system interoperability across diverse platforms.
• Various forms, and associated client scripts, UI policies, including advanced customizations requiring modifications of UI/pages/macros required.
• Strong ability to research and resolve unfamiliar technical issues, continuously expand existing knowledge, and collaborate with third-party vendors to ensure comprehensive solutions and effective issue resolution.
• Strong knowledge of ServiceNow Platform capabilities, modules, and features; IT Service Management (ITSM), IT Operations Management (ITOM), Strategic Portfolio Management (SPM), IT Asset Management (ITAM) and Configuration Management Database (CMDB)
• Experience with ServiceNow performance analytics, reports, dashboards.

Visa sponsorship not available.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.