Japanese Bilingual Customer Service Representative

Staffmark Group
$25.00-$27.00
paid time off, paid holidays, 401(k)
United States, California, Torrance
Mar 20, 2025
Job Title: Japanese Bilingual Customer Service Representative Location: Los Angeles, CA (Hybrid Remote, once a month onsite) Work hour: 9:00am - 5:30pm Classification: Non-Exempt, Full-Time, Direct Hire A global commercial insurance broker is currently seeking a Japanese bilingual Customer Service Representative in Los Angeles, CA. The CSR will assist Account Managers in handling all inside service work associated with the client's employee benefit program. The ideal candidate will possess excellent customer service and analytical skills. Responsibilities: Assist Account Managers in providing excellent customer service to clients and resolving any benefit issues. Process client eligibility requests through various online portals and benefits administration systems. Act as a liaison between insurance companies, medical facilities, and employees to resolve medical claims, billing, eligibility, and any other coverage issues. Prepare materials for open enrollment meetings, such as employee benefits booklets and application forms. Provide high-quality work in a fast-paced environment in a professional manner. Perform other miscellaneous duties as assigned. Qualifications: Japanese Bilingual - Business Level Required. Excellent Customer Service skills required. Strong MS Office skills preferred. Excellent mathematical and analytical skills preferred. Willing to obtain a insurance license with company support. Benefits: Medical/Dental/Vision/Life/AD&D/LTD, PTO, Holidays, and 401k The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.