Patient Care Coordinator

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

The HDSC Patient Care Coordinator works within a multi-disciplinary team providing integrated services to patients seen at Hooper. This individual supports Hooper Inpatient and Outpatient services and programming, including ongoing Medication-Supported Recovery (MSR) services offered through the Hooper Bridge Clinic. The Care Coordinator is responsible for providing administrative support to the treatment team, ensuring care that is accountable, comprehensive, proactive, well-coordinated and patient centered. A key element of this role is the assessment of patient care-coordination needs and serving to identify and solve for solutions regarding barriers to clinical engagement within the continuum of care. This role has access to mental health billing and service records.

Location: Hooper Detox Stabilization Center (1535 N Williams Ave. Portland, OR 97227)

Schedule: Monday-Friday 7:30am - 4:00pm

Compensation: Starting at $24.52/hr

MINIMUM QUALIFICATIONS:

• High School diploma or GED required. Prefer Bachelor's Degree or higher in health or social service related field of study.
• At least two years experience in human services, or social services in a related setting.
• Must have current CPR certification or must be able to obtain in one month.
• Has the competencies necessary to:
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  • Communicate effectively orally and in writing;
  • Understand healthcare related terminology;
  • Provide outreach, engagement and supportive services
  
  
  
  
• Bi-lingual speaker of Spanish preferred.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Exemplary skills in Microsoft Office suite, including Excel, preferred.
• Ability to independently track information pursuant to individual clients and their navigation through the continuum of care.
• Must pass a pre-employment drug screen, TB test, and background check.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles and sexual orientations, and treat all individuals with respect and dignity.
• Sufficient manual dexterity and physical ability to perform duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage inpatient and outpatient referrals for services.
• Initiate prior authorizations for medication through insurance companies.
• Coordinate with IT and Quality Management to implement and maintain treatment program data.
• Track and report data related to patient program admission, progress, discharge, transition and other criteria as needed.
• Coordinate Utilization Management activities.
• Support care team and clients by participating in triage and evaluation of client needs.
• Authorization for Care: Check benefits and collect and submit clinical information necessary to submit prior authorizations and continued stay authorizations for care.
• Care Coordination and Communication: Coordinate services with all members of the care team and the client's support network. Work collaboratively with pharmacies, insurance companies, medical providers, and behavioral health and primary care teams both internally within CCC and externally with community providers. Assist with patient care by problem-solving, eliminating unnecessary barriers to accessing services, scheduling appointments, checking Pre-Manage, and checking the state prescription drug monitoring system.
• Documentation: Care Coordinators document Care Plans in EHR for all patients.
• Work within scope of training and experience and seek consultation when appropriate.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Attend all mandatory CCC trainings in a timely manner.
• Perform other duties as assigned.

SKILLS AND ABILITIES:

• Demonstrates basic knowledge and skills in engaging and supporting individuals and groups.
• Ability to work effectively with peers, individual clients and groups.
• Ability to work as a team member and to establish priorities.
• Ability to apply principles learned to new situations.
• Ability to learn new skills.
• Ability to track details.
• Ability and willingness to work within a team-based clinical system, including interacting with healthcare providers, mental health professionals, and addictions professionals.
• Ability to maintain a therapeutic, non-judgmental approach to working with patients with substance use disorders.
• Ability to tolerate and embrace ambiguity and frequent changes in processes.
• Possess knowledge of community and social service agencies.
• Basic knowledge of healthy behaviors and the health care systems.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to communicate clearly and concisely both orally and in writing.
• Ability and willingness to work in an environment where people may be hostile.
• Ability to manage time and meet deadlines.
• Ability communicate effectively and courteously with the general public, patients, medical personnel, community agencies, and co-workers.

BENEFITS: Central City Concern offers an incredible benefits package to our Regular/FT employees

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 Recognized Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Excellent relocation package for those roles that qualify.
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.