Technical Support

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Middleton
Mar 21, 2025
Description Regarding these positions, the 3rd shift team supports a wide variety of clients for this client on smaller install projects. The Tech Support people will support the installer in the field and also verify the installed device works. he hours of the role are from 10PM-7AM, Sunday night - Friday morning. The Technical Support Coordinator will provide timely response to customer service requests, evaluate the root cause and coordinate resolution while reporting status within established NET best practices and in accordance with all customer specific material or process requirements. In-bound call reception of client Service queue for field technicians reporting status or requesting direction Out-bound calling to field technicians to gather status or provide direction when length of time at customer location that has elapsed or the scope of issue has created a scenario that requires immediate and repeated contact Ensure that the field technicians time spent onsite is utilized in the most efficient fashion possible Document the status of and provide direction to technicians in the field performing work on service requests Ensuring all necessary onsite arrangements or customer provided and/or shipped equipment confirmations have been made prior to scheduling of technician Skills Point of Sales, Support, Customer Service, Troubleshoot Top Skills Details Point of Sales, Support, Customer Service, Troubleshoot Additional Skills & Qualifications High Integrity, Team Oriented, Family Oriented, Need to put team above themselves, need to have professional communication Experience Level Entry Level Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in MIDDLETON,WI. Application Deadline This position is anticipated to close on Mar 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.