IT Service Desk - Tier 2 (Entry Level) CI Polygraph Required

TEKsystems
$27.50 - $32.50 / hr
life insurance, paid time off, sick time, 401(k), retirement plan
United States, Colorado, Colorado Springs
Mar 21, 2025
TEKsystems is seeking a Tier 2 Service Desk Technician to support an intelligence agency based in Colorado Springs, CO. This position requires a Top Secret Clearance with SCI (TS/SCI) and a Counterintelligence (CI) Polygraph upfront. No prior IT experience is required, though any technical experience in a nice to have. Candidates must be willing to obtain a CompTIA Security + within 120 days of employment. Job Description: Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Essential Job Functions * Provides first contact and incident resolution to customers with H/W, S/W and application problems includes both customer telephone support as well as electronically submitted requests. * Provides polite and customer friendly service support for problem resolution * Attempts to resolve as many incidents during the first contact, or at Tier 1. Efficiently escalates incidents to higher Tier II or Tier III when required * Documents incident status and solutions in incident database tools * Possesses current working knowledge of computers, printers, laptops and common windows applications * Works through various types Tier II issues with telephone assist * Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability Required Skills: TS/SCI with CI Poly required Willing to obtain Security + certification within 4 months of starting Positive Attitude, driven, willing to learn and take on responsibility We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: * Medical, Dental & Vision * 401(k)/Roth * Basic/Supplemental Life & AD&D * Short and long-term disability * HSA & DCFSA * Transportation benefits * Employee Assistance Program * Company Paid Time off or State Sick Leave Pay and Benefits The pay range for this position is $27.50 - $32.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Colorado Springs,CO. Application Deadline This position is anticipated to close on Apr 3, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.