Program Manager, Crisis Respite

Excitement abounds at Heritage Behavioral Health Center!

We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois who is dedicated to improving mental health and substance use care to individuals in a multi-county area. We recognize that all individuals at our organization have an impact on patient care - regardless of the position they hold.

Why join us?

• We offer a collaborative work environment, opportunities for professional growth, and a comprehensive benefits package.
• We are expanding our primary care, mental health and substance use services to individuals in Central Illinois and beyond and are looking for dedicated staff to meet the needs of our clientele.
• Our salaries have been updated and are competitive at both the state and national levels with wonderful benefits.
• Full-time employees receive 56 paid days off during their 1^st year of employment (this includes every other Friday off PAID for your wellness needs). This increases to 61 days the 2^nd year and continues to increase with tenure.
• We have expanded our employee insurance benefit offerings and made them more affordable.

At Heritage, we believe in taking care of our staff's needs so that they can concentrate on taking care of the needs of the individuals we serve. Our staff are our greatest asset, and we treat them as such!

We are pleased to present the following position for your consideration:

Overview: Program Manager, The Living Room

This full-time position provides leadership for a newer Heritage program, a crisis respite, called The Living Room. The program provides a safe and welcoming program environment where individuals can receive support from trained peers and mental health professionals. Heritage strives to provide short-term assistance to individuals in crisis by providing recovery support and education, wellness strategies, and assistance with accessing community resources to support their long-term recovery. The crisis respite program operates 24 hours each day, Sunday through Saturday each week.

Core Responsibilities Include:

• Face-to-face individual contacts of individuals referred to The Living Room
• Provide short-term support and crisis counseling
• Provide case management services to ensure referral and linkage to services that will support an individual's health, wellness, and recovery
• Maintain positive relationships with referral sources and community providers
• Collaborate with multiple internal and external providers to coordinate individuals receiving access to care
• Coordinate day to day functions of The Living Room to include non-structured and structured activities including screening, engagement, individual and group contacts, recreational activities
• Demonstrating and supporting a philosophy of supporting individuals in a crisis in accessing supportive services in the least restrictive environment reducing the need for emergency room visits and hospitalization by providing timely and effective recovery support
• Models an inclusive approach to individuals seeking use of The Living Room, finding ways to help, and reinforcing individuals define what the crisis is (not the program or program staff)
• Monitoring, oversight, and implementation of all clinical and administrative programming for the program
• Ongoing learning of current best practices in behavioral health treatment
• Oversight of the program including the adherence of policies and procedures, accrediting bodies, federal guidelines, and funders
• Provide training through teaching, coaching, and mentoring, for a wide array of clinical services
• Provide training and oversight to staff on strength-based clinical documentation based on programming documentation requirements
• Staff selection, training, and evaluation
• Provide formal individual and group clinical supervision to staff
• Participate in clinical case reviews using a strengths-based and person-centered approach

Knowledge, Skills and Abilities:

• Ability to engage individuals and decrease barriers to accessing treatment to The Living Room
• Knowledge of behavioral health diagnoses and use of the DSM-5
• Knowledge of co-occurring diagnoses and evidence-based treatment approaches
• Knowledge of case management techniques and community resources including psychiatric, substance use, medical, and/or other community services
• Effective oral and written communication skills
• Ability to work in a team-based environment
• Strong customer service skills
• Flexibility
• Ability to navigate electronic health record
• Proficient in Microsoft Word and Excel

Education and Experience:

• Ideal candidates will have education and previous experience working with individuals with mental health and substance use diagnoses as well as previous supervisory experience.
• This position requires a minimum designation as a Qualified Mental Health Professional.
  1. A QMHP is defined as a Master's degree in psychology, social work, or related human services field.
• A valid driver's license, reliable means of transportation, and proof of current automobile insurance are required.

Salary Range: $65,000-$85,000 per year, dependent on education and experience.

Heritage also offers the following with this position:

1. Generous vacation, sick and personal leave
2. WELLNESS days - 26 days per year (every other Friday off paid)
3. Paid holidays - 9 in 2025
4. Health Club/Fitness Reimbursement
5. Employee Assistance Program
6. Continuing education opportunities
7. Tuition assistance program
8. Agency provided life insurance and short-term disability policies
9. Retirement plans (401k and Roth)
10. Optional insurance benefits, including health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance. (The health insurance benefit includes substantial agency contribution towards the cost.)
11. We are a National Health Service Corp site which gives staff access to the National Health Service Corp federal student loan forgiveness program (LCPC, LCSW, MD, APN, RN, CADC, LSW, and LPC individuals). For more information, visit www.hrsa.gov.