Connectivity & Network Engineer

Genesis10
life insurance, 401(k)
United States, Florida, Tampa
Mar 21, 2025
Genesis10 is seeking a Network Operations Lead for our client in the Insurance Services Industry. This is anticipated to be a 3-6 month Contract to Hire opportunity which is located in Tampa, FL., 33607 . Contract rate $40.00 - $45.00 W2 Status: Only candidates available and ready to work directly as employees will be considered for this position. No Visa candidates can be considered at this time We are seeking a hands-on Network Operations Lead who will play a dual role - serving as the onsite network support engineer while also managing a remote network support team. This position requires 40 hours onsite weekly, providing direct support for network infrastructure and ensuring operational excellence across both onsite and remote environments. The ideal candidate will have strong technical expertise, leadership skills, and a proactive approach to problem-solving. You will handle all onsite network troubleshooting and support, while also driving performance, training, and accountability within your remote team. Key Responsibilities: Onsite Support Responsibilities (40 hours/week): Troubleshoot and support all onsite network infrastructure issues. Maintain and support Cisco switches, Meraki Wireless Access Points (WAPs), structured data cabling, Webex video conferencing systems, and VoIP telephony systems. Serve as the primary onsite point of contact for all network-related support tasks. Manage the full lifecycle of network hardware RMAs, including configuring emergency replacements, integrating with vendor support, tracking and documentation. Remote Team Management: Lead a distributed network operations support team. Foster a high-performance culture with a strong sense of urgency and ownership. Provide coaching, mentorship, and training to support team growth and skill development. General Network Operations Duties: Oversee network monitoring, maintenance, and incident response. Perform root cause analysis of recurring network problems and implement long-term solutions. Ensure network security policies and protocols are consistently enforced. Develop and maintain operational procedures and documentation. Plan and execute network performance improvements, upgrades, and scalability projects. Collaborate with IT, Security, and Support teams to support broader initiatives. Prepare and deliver regular reports on network health, incident trends, and team performance. Qualifications: Education & Experience: Bachelor's degree in Computer Science, Information Technology, Network Engineering, or equivalent work experience. Minimum 8 years of experience in network operations, with at least 2+ years managing teams. Strong hands-on experience with: Cisco switching and routing Meraki networking platforms VoIP systems and conferencing tools like Cisco Webex & Microsoft Teams Data cabling standards and structured cabling troubleshooting Skills & Competencies: Advanced troubleshooting and problem-solving skills. Proven ability to lead and motivate technical teams. Excellent communication skills - clear and concise for both technical and non-technical audiences. Strong organizational skills for managing RMAs, SLAs, and documentation. Working knowledge of network diagnostic tools (e.g., SolarWinds). Experience with network protocols (TCP/IP, DHCP, DNS, VLANs, BGP, OSPF). Experience with SD-WAN and hybrid network environments is a plus. Familiarity with network security practices (firewalls, VPNs, IDS/IPS). Preferred Certifications: Cisco Certified Network Professional (CCNP) or higher. Certified Information Systems Security Professional (CISSP). Other relevant network and infrastructure certifications. Why This Role Matters: You'll be the critical onsite network expert ensuring smooth daily operations while empowering a remote team to meet performance goals. Your direct support will reduce downtime, improve user experience, and ensure robust infrastructure. You'll help build a culture of accountability and high standards across the entire support organization. If you have the qualifications described and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year-in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.