Service Desk Technician

Nakupuna Solutions is looking for a full-time on-site Service Desk Technician to support a DoD client with deskside support needs.

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Web Application Support: Provide technical customer support for the daily operations and training of web-based applications to customers at different levels of IT knowledge as well as different levels of seniority, from junior legal support staff to a senior Presidential Appointed Senate Confirmed executive.
• Working Knowledge and Skills Related to Web Application Support: Capable of working independently and with demonstrated working knowledge of Web 2.0 type application tools including online collaboration tools such as the following: forums, blogs, wikis, and media libraries; email list operation; and application group and user-rights management. Able to support and train customers in the use of these Web 2.0 type application tools.
• Demonstrated, advanced experience in IT help desk and hands-on customer service supporting a full range of knowledge levels and seniority, with support levels ranging from positions equivalent to junior legal support staff to Presidential Appointed Senate Confirmed executives.
• Demonstrated advanced experience with the Windows operating system and Office 365 from a customer point of view. (Word, Excel, PowerPoint, Outlook, Teams, Adobe)
• Ability to lift standard computer workstations and monitors and maneuver into tight spots to access wires and cable when assisting with the move of a workstation as well as assemble monitor to monitor stands.
• Proficient in utilization of audiovisual technology for conference room meeting setup as well 'DJ' support of yearly conferences

Education and Experience:

• 2+ years of service desk experience
• No degree required, high school diploma preferred.

Nice to have Experience:

• Experience with the NMCI NET tool

Clearance: This position requires a Secret security clearance. Must be a U.S. citizen.

Physical Requirements: The ideal candidate must at a minimum be able to meet the following physical requirements of the job with or without a reasonable accommodation:

• Ability to perform repetitive motions with the hands, wrists, and fingers.
• Ability to engage in and follow audible communications in emergency situations.
• Ability to sit for prolonged periods at a desk and working on a computer