Full-Time Retail Sr Area Coordinator - Hershey's Chocolate World

Job Location: Hershey, PA

Hourly Pay Rate: $18.50 or more based on experience

Minimum Age: 18 years of age or older

Availability: Rotating 40-hour schedule that includes daytime, evenings, weekends, and holidays

Hershey's Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests' experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities.

This is a full-time hourly position located in Hershey, Pennsylvania. The company will not provide relocation assistance.

The Retail Senior Area Coordinator position brings passion for the legacy of the Hershey's brand to life at Hershey's Chocolate World. Hershey's Chocolate World is about creating moments of happiness and there is no better way to do so than by being a part of a retail business that leverages and features our iconic brands. This position is focused on and prioritizes guest service exceeding expectations of each visitor. It requires a focus on exceptional customer service and expects the individual to be approachable, courteous, knowledgeable about our products, able to clearly communicate with guests and assist them with questions, and able to provide general information to guests with a high level of professionalism.

This position is the Senior Area Coordinator for a specific area within the Retail department. Responsibilities include employee training, merchandising and replenishment, making operational decisions, and delivering the highest level of customer service. The Retail Senior Area Coordinator will open and close registers, address guest concerns, communicate with and support managers and leaders. This position will share vital information with team members and coordinate employee breaks.

Summary of major duties:

• Role model and deliver exceptional customer service
• Demonstrate Hershey Behaviors through motivation, inspiration, education, and communication
• Conduct training for all employees in a specific location on proper processes and service standards
• Coordinate ongoing training, productivity, and break schedules for respective areas
• Make operational decisions to effectively run a specific location
• Support the Senior Assistant Supervisor team with any tasks or operational needs
• Maintain merchandising standards and acceptable inventory levels in specific areas

Minimum knowledge, skills, and abilities required to successfully perform major duties/responsibilities:

• Must be able to operate a cash register
• Must maintain a neat appearance and meet the uniform standards
• Must be able to push, pull, lift, and carry up to 25-50 pounds
• Must be able to walk or stand for up to 8 hours
• This role requires repetitive motion of the hands, fingers, and wrists when operating the cash register and stocking shelves
• Must be able to work at a fast pace and remain focused, accurate, and efficient
• Overhead lifting may be required
• Basic Microsoft computer skills
• Ability to collaborate across the organization with other departments
• Ability to organize and handle multiple tasks
• Problem solving skills
• Time management skills through a sense of urgency, delegation, ability to prioritize tasks/projects, and empowerment to problem solve
• Must have basic addition and subtraction mathematical skills

Minimum Education and Experience Requirements:

• Education: High school diploma or GED equivalent is required
• Experience: 1 year of customer service and relevant experience in merchandising/retail is required

This description covers the most significant duties performed, but you may be responsible for other minor-related work assignments.