New 
Customer Service Representative
 QPS Employment Group | |
18.00
| |
 United States, Wisconsin, Neenah | |
 Mar 22, 2025 | |
|
Position Title: Customer Service Representative Wage: $18.00/hour Shift: 1st Hours: 8:00am - 4:30pm Are you an experienced customer service representative? Are you looking to join a company in Neenah, WI that has been around for almost 100 years and is growing? Then apply today! Customer Service Representative Responsibilities: - Interpret and process customer requests for quotations, with expectation of a 4 hour turn, and orders, with expectation of order being entered within 24 hours of arriving - Review specifications to ensure all necessary information and materials are received - Enter product specifications into estimating computer system - Project a positive image through professional, courteous customer contact - Expeditiously handle and follow through on requests - Pursue target accounts - Research and learn about markets within which territory customers compete - Serve as a technical resource for customers; research and recommend cost-effective product alternatives - Interact with scheduling and purchasing to expedite orders and accommodate customer requirements; monitor order status to assure customer commitments are accomplished - Be the initial contact for customer complaints; gather the necessary information to determine the nature of the complaint and the customer's expectation for resolution - Answer questions from Production serving as a liaison between customer and organization - Travel may be required for attending and participating in trade shows - Attend and participate in Plant meetings Requirements for Customer Service Representative: - Associate's degree (A.A.) or equivalent from two year college or technical school; two year related experience and/or training; or equivalent combination of education and experience - Knowledge of printing preferred - Ability to read and interpret documents accurately, such as safety rules, operating and maintenance instructions, and procedure manuals - Ability to write routine reports and correspondence - Ability to speak effectively before groups of customers or employees of organization - Ability to work independently - Ability to deal with problems involving several concrete variables in standardized situations appletonresumes@qpsemployment.com IND042 QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately! Why Work with QPS? - Access to sought-after positions with leading employers - Dedicated placement specialists who will guide you through every step of the job search process | |