Network Control Specialist Lead

Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium's unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.

At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.

What We're Looking For:

If you have experience as a Network Control Specialist with 5+ years of experience in a telecommunications technical and/or network support environment, then you will be excited about the Network Control Specialist Lead opening with Iridium on our Gateway Operations team. As a Network Control Specialist Lead, you'll independently deliver high-quality work and drive projects and deliverables to completion, including execution of system preventative maintenance. In this role, you will be responsible for monitoring the Iridium Gateways and remote site equipment to ensure timely outage notification and resolution of issues in a 24x7x365 environment while fully complying with and executing the Gateway (GW) operational policies and procedures. You'll be successful in this role if you have intricate knowledge of the Iridium Gateway and the curiosity of an engineer!

What You'll Do:

Serve as a subject matter expert resource within the team and on your shift
• Be responsible for escalations that occur during the shift and create shift schedules and ensure continuity of physical coverage
• Create and maintain internal processes in collaboration with other leads and manager
• Coordinate the day-to-day work activities of the Network Control Specialists on the shift and conducts pass-down coordination between shifts
• Resolve issues and when necessary, escalate non-standard events to the Network Surveillance Manager and/or Engineering
• Coordinate fault resolution with senior personnel and vendor support items
• Identify and develop creative solutions to network interruptions and/or service degradations
• Deliver Tier 2 technical support for customer care and network elements, as assigned
• Perform other duties and responsibilities as may be assigned from time to time by management

What You'll Need to Succeed:

• Bachelor's degree in Telecommunications, Computer Science, or related discipline OR equivalent, relevant experience in lieu of degree
• 5+ years of experience in telecommunications technical and/or network support, or similar environment
• Experience as a Network Control Specialist
• Experience working in UNIX/Linux
• Must be proficient with Microsoft Office suite (MS Word, Excel, OneNote, Power Point)
• Strong communication skills, with the ability to confidently present products, deliverables, analyses, and/or issues
• Possess an analytical mindset, with the ability to understand a situation or problem and think critically to make decisions or come up with solutions
• Be comfortable managing upward, including being a proactive communicator and asking for help when needed
• Have confidence and be able to establish valuable relationships with others
• Must be able to prioritize key tasks and have a strong sense of ownership over your work
• Be active in seeking out ways to continuously improve yourself and gain new knowledge

Things That Would be Great if You Brought to the Table:

• Technical industry certification in any of the following disciplines is a plus: A+, Network+, Linux
• Experience working in Red Hat, and VMware virtualized environments
• Previous experience as a shift leader, staff trainer, or supervisor is a plus

We'll also need you to:

• Be able to work a shift in a 24x7x365 environment
• Be able to travel up to one or two times per year
• Be able to lift up to 25 pounds
• Be a US Citizen

Work Environment:

This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.

Iridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.