Senior Software Implementation Specialist / Project Manager

NaphCare is hiring a Software Implementation Specialist / Project Manager to join our team ON-SITE at our Corporate Headquarters in Birmingham, AL 35216. LOCAL CANDIDATES ONLY. NO RELOCATION.

The Software Implementation Specialist will be a member of the NaphCare Information Technology Team whose objective is to successfully introduce, implement, train and maintain the clinical and operational functionality of uniquely tailored versions of the TechCare EHR Solution.

The successful candidate will act as a liaison between customers and NaphCare's EHR Development and Operations teams with a focus on driving the progression and long-term successful use TechCare. This role will manage customer process reviews leading to software customizations, training team oversight and process management. This role requires an average of 3-6 business days of travel per month.

The preferred candidate will have a proven history of Project Leadership, and hands-on EHR Experience. The ideal candidate also has basic Technical (relational database) Awareness.

Performance Expectations

Client-facing liaison between EHR Development Team and Clinical Operations
• Help guide the evolution of TechCare EHR through multiple project phases including, but not limited to: application requirements gathering, interface requirements gathering, development, and Go Live
• Work with client stakeholders and NaphCare's internal teams to coordinate projects
• Maintain project plans, flow charts, mockups, and other project management/requirements documentation
• Manage multiple projects and provide regular status updates to Project Directors, NaphCare Leadership, and Client Stakeholders.
• Assist with the organization, management, and oversight of the Software Project team
• Conduct internal support "hand-off" sessions
• Coordinate go-Live scheduling, support, and transition activities with clients and NaphCare teams
• Attend industry events and participate in TechCare User Groups

Position Details

• PMP a plus
• 6+ years of experience of software project management and implementation
• Proficiency using software systems; super-user EHR experience is strongly preferred
• Ability to travel to NaphCare's facilities across the country to complete job responsibilities is required
• Demonstrated excellence in customer service and communication skills, with both internal and external clients and vendor partners
• Experience working in and leading a team-based, fast-paced and deadline-driven environment
• High level of comfort with learning, building and applying skills in both public forums and technical areas
• Adeptness at translating technical language and concepts to end users, as well as clinical workflows back to technical terms
• Ability to manage individual tasks and move projects or features towards known goals with minimal supervision

Equal Opportunity Employer: disability/veteran