IT Support Technician 1

Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating and camping. Tacoma, Washington has been ranked as one of the most livable cities in the country, due to the increasing career opportunities, cultural diversity and community engagement, just to name a few.

Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution.

We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who:

• Value intellectual curiosity and innovative teaching
• Welcome difference and model respectful interaction with others
• Recognize and honor the important role that diversity brings to an educational community
• Are committed to educating a racially and socioeconomically diverse student population
• Are committed to teaching in a community college setting
• Care deeply about student success
• Intentionally support and promote efforts related to equity, diversity, and inclusion
• Honor TCC's mission promoting equitable access to educational opportunities
• Reflect the diversity of our community

• Receive, unload, and secure IT resources such as desktops, laptops and monitors.
• Process retired IT assets such as desktops, laptops and monitors. Coordinate with receiving department for proper procedures and removal.
• Maintain detailed and accurate inventory of incoming and outgoing equipment.
• Lead and provide instruction to student workers on small to moderate sized tasks.
• Perform computer maintenance and repair, including but not limited to hardware and software installation, de-installation and troubleshooting. Setup, install, configure, test, move and decommission computers and peripherals according to accepted policies and procedures.
• Connect devices to the college networks, including testing network connectivity.
• Perform related duties as assigned

Minimum Qualifications

• High school graduation or equivalent.
• Familiarity with Microsoft Office applications.
• Good communication and the ability to maintain accurate records and keep college assets secure.
• Experience installing and removing hardware and software.
• Experience with diagnosing and repairing minor hardware and software issues.

• Completion of a criminal history background check prior to employment.
• Ability to lift/move computer equipment weighing up to 30 lbs., using proper lifting techniques.

• An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
• Ethics and integrity.
• Able to communicate effectively, understand and follow instructions and prescribed procedures, and meet the demands of the department.
• Good organizational skills and resourcefulness in problem-solving.
• Familiarity with technical language.

Application Materials
Complete application packages must include the following.

1. Tacoma Community College online application.
2. Resume and Cover letter - In your cover letter, describe how your background and experience align with the responsibilities and qualifications for this position.