Patient Navigator / Division of Trauma, Burn, Surgical Critical Care & Emergency General Surgery
 Brigham and Women's Hospital | |
 United States, Massachusetts, Boston | |
| 45 Francis Street (Show on map) | |
 Mar 27, 2025 | |
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Summary
Responsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes. Does this position require Patient Care? No Essential Functions -Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process. -Serve as a liaison between patients, healthcare providers, and other relevant stakeholders. -Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans. -Assist patients in understanding and adhering to their care plans. -Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services. -Educate patients and their families about their medical conditions, treatment options, and self-care strategies. -Ensure that patients are informed and empowered to actively participate in their healthcare decisions. -Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals. Education Bachelor's Degree Clinical Social Work required or Bachelor's Degree Healthcare Management required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Social work, case management or related field preferably in a clinical setting 1-2 years preferred Knowledge, Skills and Abilities - Strong knowledge of healthcare resources, community services, and patient advocacy. - Excellent communication and interpersonal skills. - Ability to work collaboratively with diverse healthcare professionals. - Strong organizational and time management skills. - Familiarity with electronic health records and case management software. Qualifications: Bachelor's degree required. A minimum of 2-4 years experience in a healthcare environment. Experience in social work, public health, or patient care coordination preferred. Ease in interacting with patients, many of whom have complex injuries and multiple comorbidities, including social challenges. Exceptional judgment and discretion in interacting with physicians and staff on sensitive political and confidential issues. Knowledge of current issues in the healthcare environment preferred. Familiarity with information systems preferred. Skills/Abilities/Competencies Required: Requires ability to work effectively with physician, nursing, secretarial and ancillary staff. Strong communications and organizational skills. Ability to study issues systematically and generate innovative solutions to complex problems. Ability to focus detailed, concentrated effort to multiple tasks and re-establish priorities as necessary. Ability to effectively respond to time sensitive issues. Demonstrated ability to manage a busy office environment within the context of a large medical center and healthcare delivery system. A high degree of social facility in obtaining cooperation and support from a broad range of people. Initiative and ability to work independently within the scope of the job description. Physical Requirements
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |