Systems Support Specialist
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![]() United States | |
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The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications. Agfa Inkjet Solutions, a division of the Agfa-Gevaert Group, specializes in innovative inkjet printing technologies for a wide range of industries, including commercial printing, packaging, textiles, and industrial applications. The company offers high-quality digital printing systems, including hardware, ink, printheads, and software, designed to deliver precise, vibrant results across various materials. Agfa emphasizes sustainability with eco-friendly ink formulations and efficient, cost-effective solutions. With a strong focus on research and development, Agfa Inkjet Solutions continues to lead in advancing printing technology, providing businesses globally with cutting-edge, environmentally conscious printing systems. This position is part of the remote technical support team that provides product support to end-user customers, resellers and field technicians. Participates in uniform resolution across the team.The remote support technician uses remote diagnostic tools to provide state of the art problem resolution services for all Agfa manufactured, OEM and integrated third party products.Remote support technicians are responsible for managing problem escalations and working closely with the field technicians to resolve outstanding issues associated with inkjet hardware systems. Location:
What You'll Do:
Who You Are:
(Agfa) Our Values: Own It(I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors) Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams' benefits) Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress). Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes). What we offer now and in the future:
Diversity and Inclusion: AtAgfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great. |