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Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Onsite Support Technician Location(s): Warren, NJ
Job Description:
This role involves providing high-quality technical support to end-users at our client's site, ensuring smooth and efficient operation of IT systems and applications. The ideal candidate will have a strong background in desktop support, excellent problem-solving skills, and the ability to work effectively in a dynamic environment.
Key Responsibilities:
- Provide on-site technical support for desktop hardware, software, and peripherals.
- Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
- Install, configure, and maintain desktop systems, including operating systems, applications, and security updates.
- Troubleshoot and repair hardware and software faults, including PCs, laptops, printers, and other peripherals.
- Assist with the setup and deployment of new equipment and technology.
- Maintain accurate records of support requests and resolutions in the ticketing system.
- Collaborate with other IT support teams to escalate and resolve complex issues.
- Provide user training and guidance on IT best practices and procedures.
- Ensure adherence to IT policies, procedures, and security protocols.
- Participate in regular meetings and provide status updates on support activities.
Qualifications:
- Proven experience in a technical desktop support role or similar position.
- Strong knowledge of windows operating systems, Microsoft Office Suite, and common business applications.
- Familiarity with networking concepts and basic troubleshooting techniques.
- Experience with desktop and laptop hardware, including repair and replacement of components.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and interpersonal skills, with the ability to interact effectively with end-user and technical teams.
- Ability to work independently and as a part of a team in a fast-paced environment.
- Relevant certifications(e.g., CompTIA A+, Microsoft Certified Support Technician ) are desirable.
- Previous experience in a corporate or enterprise environment is a plus.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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Ampcus, Inc
Mar 27, 2025