AMS ISU CRM Consultant Onshore

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: AMS ISU CRM Consultant Onshore

Location(s): Houston, TX

• Lead the implementation and customization of SAP CRM solutions to meet client requirements in the Oil and Gas and Utilities sectors.
• Oversee the integration of SAP CRM modules ensuring seamless interaction between Service Marketing and Interaction Center functionalities.
• Provide expert guidance on SAP CRM best practices helping clients optimize their customer relationship management processes.
• Conduct thorough analysis of client needs translating business requirements into technical specifications for SAP CRM solutions.
• Develop and execute project plans ensuring timely delivery of high-quality SAP CRM implementations.
• Collaborate with cross-functional teams to ensure alignment and integration of SAP CRM solutions with other enterprise systems.
• Monitor and troubleshoot SAP CRM system performance providing proactive solutions to enhance system efficiency.
• Train and mentor client teams on SAP CRM functionalities ensuring effective knowledge transfer and user adoption.
• Stay updated with the latest SAP CRM developments and industry trends incorporating new features and best practices into client solutions.
• Facilitate workshops and meetings with clients to gather requirements present solutions and obtain feedback.
• Prepare comprehensive documentation for SAP CRM implementations including technical specifications user guides and training materials.
• Support pre-sales activities by providing technical expertise and solution demonstrations to potential clients.
• Ensure compliance with industry standards and regulations in all SAP CRM implementations.