THP DISPATCHER - 03282025-66789

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF SAFETY & HOMELAND SECURITY, HIGHWAY PATROL DIVISION, KNOX COUNTY

A security Clearance Background will be conducted prior to employment.

For more information, visit the link below:
https://www.tn.gov/content/dam/tn/safety/documents/MemoHiringProcessDuration.pdf

This posting is for the Dispatcher Academy that is due to start on Sept. 2, 2025

This position comes with a 10% salary increase for a shift differential. The total monthly salary will be $3,954.50.

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school.

Necessary Special Qualifications:
1. Be at least eighteen (18) years of age;
2. Be a citizen of the United States;
3. Have a good moral character, as determined by investigation;
4. Complete a criminal history disclosure form in a manner approved by the appointing authority;
5. Agree to release all records involving their criminal history to the appointing authority;
6. Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
7. Not have been convicted or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor, or controlled substances, Tennessee Code Annotated 7-86-205;
8. Not have been discharged under any other than honorable conditions from any branch of the United States armed forces;
9. Pass a physical examination administered by a licensed physician that is consistent with the Americans with Disabilities Act and that relates to the essential functions of the position;
10. Upon appointment, successfully complete a prescribed course of instruction approved by the Tennessee Department of Safety and Homeland Security
11. Pass a psychological evaluation administered by a licensed mental health professional that is consistent with the Americans with Disabilities Act and that relates to the essential functions of the position.

Overview

An employee in this classification is responsible for coordinating and directing communication between field personnel and relevant agencies, ensuring efficient response to emergencies or requests for assistance from the public. THP Dispatchers manage and prioritize incoming communications, dispatch emergency response personnel to incidents, monitor incidents in progress, and provide information and support during active situations. This class differs from THP Dispatcher Supervisor in that the latter supervises employees in this class and is responsible for supervising a team of dispatchers or performing staff work of average difficulty. Those employed in this classification may work a variable shift and are subject to call-out 24/7/365.

Responsibilities

1. Monitors the location and status of field law enforcement personnel by multiple channel two-way radio on a regular basis and dispatch additional law enforcement personnel to assist with handling certain situations and to provide emergency response to officers in distress. Verifies trooper/road personnel location and status to ensure their safety during traffic stops, crashes, commercial motor vehicle inspections and motorists assists at the pre-assigned time intervals.
2. Operates and monitors statewide emergency teletype and radio communications systems and receive notification of emergency or disaster situations, including hazardous materials spills, tornadoes, flash flooding and the search and rescue of specific individuals or groups. Evaluates the nature of the emergency and notifies by telephone, teletype and/or multiple channel two-way radio, agencies or pertinent individuals with the expertise and/or authority to handle the situation.
3. Monitors detection of an alert when road personnel receive possible confirmation of stolen vehicles/articles or wanted persons and/or the terrorist watch list.
4. Monitors CAD for unit emergency alarm. Checks trooper status and sends appropriate backup if the Trooper fails to respond.
5. Receives law enforcement information by telephone, teletype, and multiple channel two-way radio, and transmits messages based on this information to the appropriate law enforcement agencies or personnel. Receives and transmits information on motor vehicle crashes, fatalities, and hazardous weather conditions and handles communications requests for information regarding driver's license, motor vehicle or boat title and registration, wanted or missing persons, and wrecker and ambulance services.
6. Provides motorist assistance, general assistance, emergency assistance, and public information and directions in an efficient, courteous, knowledgeable manner treating all customers with dignity and respect.
7. Completes required reports, forms and documents within the established time frames, (including but not limited to travel claims, time and labor, etc.).

Competencies (KSA's)

Competencies:

1. Manages Conflict
2. Manages Complexity
3. Communicates Effectively
4. Customer Focus
5. Manages Ambiguity

Knowledge:

1. Clerical
2. Microsoft Office
3. Geography
4. Customer and Personal Service
5. Telecommunications

Skills:

1. Active Learning and Listening
2. Critical Thinking
3. Reading Comprehension
4. Speaking
5. Writing

Abilities:

1. Verbal and Written Communication
2. Deductive Reasoning
3. Memorization
4. Oral Comprehension and Expression
5. Written Comprehension and Expression

Tools & Equipment

1. Standard Office Equipment
2. Dispatch CAD System
3. Two-Way Radio
4. Law Enforcement Databases

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.