Student Success Coordinator

At UNC's Kenan-Flagler Business School, we think differently; and more importantly, we teach differently. Opening our doors as the Department of Commerce in 1919 and awarding our first degrees to 12 students in 1921 was the beginning. Today, we have become a top-ranked business school comprised of several professional and academic degree programs that serve over 3,000 students. At Kenan-Flagler, our greatest assets are our people and our culture. We are rooted in our core values of integrity, inclusion, innovation and impact, and it goes back to our founding. It's not just something on paper, we live it, we show it. Our mission is to prepare the next generation of business leaders by providing a world class education to our students. We seek to recruit diverse, innovative, and exceptional talent to achieve this goal.

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

The Student Success Coordinator is responsible for managing student retention through providing proactive outreach, reactive support, and comprehensive and exceptional customer service. This position is the critical first line of support for MAC students in the online format. Additionally, they support the student engagement, academic, and operations activities for both formats of the MAC Program. The SSC is assigned a group of enrolled students and is expected to serve as their primary advisor from matriculation to graduation.

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

*Strong student focus and customer service skills.

*An empathetic and diplomatic communication style.

*Ability and willingness to interact with people over the phone or over email as a large part of the day.

*Motivated, organized, and keenly sensitive to students' collective and individual needs.

*Ability to work in a team environment and work independently.

*Strong counseling skills including listening, guiding and problem-solving.

*Excellent professional judgment in handling demanding customers.

*Move quickly and adeptly between a wide range of projects amidst unpredictable circumstances.

*Working knowledge of Microsoft Office.

*Regular evening and weekend work is required to meet the needs of our working professional students.

Experience in a University or higher education setting preferred.

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.