Summer Intensive Case Management Intern

International Rescue Committee
United States, New York, New York
122 East 42nd Street (Show on map)
Mar 31, 2025
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. SCOPE OF WORK: The Intensive Case Management (ICM) Caseworker will address barriers to safety and wellness for especially vulnerable refugees, asylees, and other ORR-eligible populations. The ICM caseworker will be expected to provide strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ). They work closely with clients, colleagues, and external parties to develop service plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements. RESPONSIBILITIES: Responsibilities include, but are not limited to: * Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments. * Provide clients with extended orientation on a variety of topics such as women's health, navigating transportation systems, and navigating physical healthcare systems at the local level. * Maintain up-to-date documentation in client's case file to ensure services are properly documented throughout the client's service period; document all services provided in IRC's database, Efforts to Outcomes (ETO). * Attend relevant trainings and meetings at the local and national level. * Other duties as assigned. REQUIREMENTS: Education: Bachelor's degree in social work, public health, or related field of study preferred. Work Experience: Case management experience with similar populations and/or client needs preferred. Demonstrated Skills & Competencies: Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. Demonstrated success working and communicating effectively in a multi-cultural environment. Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively. * Attention to detail and accuracy in work product. Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred, including Dari/Pashto. * Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes. Valid driver's license and access to a personal, insured vehicle. LEARNING OUTCOMES: This internship provides case management, care coordination, and advocacy experience in a community agency setting. Under direction of a supervisor, interns get practice in cross-cultural assessment, outreach, resource provision, documentation, in-service training, and data collection. Knowledge of the role of racial, ethnic, and cultural heritage; nationality; socioeconomic status; family structure; age; gender; sexual orientation; religious and spiritual beliefs occupation physical and mental status and equity issues in a community social work setting. Understand the roles of community social workers and the relationship between social workers and other professionals in a community agency setting. Demonstrate an understanding of ethical and legal considerations specifically related to the practice of community social work and engage in appropriate ethical behavior. Understand and demonstrate basic and advanced helping skills with a variety of clients with diverse cultural backgrounds, presenting problems and trauma. Prepare and maintain records required. Learn to use individual supervision effectively. Learn critical thinking and organization skills. Learn problem solving and advocacy skills on behalf of clients. Demonstrate the ability to communicate and collaborate with various professionals and stakeholders. This is an unpaid internship, must commit at least 15 hours a week for 3 months (May - August) minimum with working hours between Monday to Friday 8am-5pm. This position reports to ICM supervisor and Safety & Wellness Manager. IRC leading the way from harm to home. IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability. Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way - our Code of Conduct. These are Integrity, Service, Accountability, and Equality.