Summer Resettlement Supplemental Services Intern

OVERVIEW:

Resettlement is at the heart of the IRC's work with refugees. Services provided meet refugees' basic needs for food, shelter, and legal rights in the early, critical stages of the long-term resettlement process. All activities lay the foundation for clients to become self-sufficient and contribute positively to their new community. The Resettlement Assistance Intern will support the Resettlement Supervisor in the quality assurance of files and service deliveries.

Please note that this is an unpaid position.

This is an in-person position.

RESPONSIBILITIES:

• Assist in preparation of file set-up for all newly arrived and enrolled clients

• Assist caseworkers with providing resettlement services

• Upload client documents in an internal database

• Assist in managing direct financial assistance for clients and reconciliation of credit card statements

• Assist with service documentation through case notes and case file maintenance

• Conduct quality control of case files to ensure compliance and completion

• Administrative and clerical support to staff, including filing, copying, and distribution of client documents

• Support the Resettlement Supervisor in additional tasks as necessary

BENEFITS:

• Develop relationships with all of the IRC staff members and clients of different cultural backgrounds

• Intern will acquire detailed knowledge of programs (e.g., Matching Grant, Arizona Refugee Resettlement Program, etc.) and public benefits available for refugees during their resettlement period

• The intern will learn reporting requirements for resettlement agencies

• The intern will gain exposure to case work in the resettlement field.

• Professional development and administrative assistant skills

REQUIREMENTS:

• Punctuality, excellent time management skills, and a flexible schedule

• Outstanding communication and interpersonal abilities

• Ability to maintain confidentiality regarding client information

• Excellent organizational and leadership skills

• Strong Attention to detail

• Ability to work with minimal supervision

• Office and administration experience a plus, but training will be provided

• Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds

• Technology requirements:

• Interns will be required to use their own technology tools to work on virtual opportunities.

• IRC is not responsible for any personal device expenses such as personal smartphones, tablets, hotspots, data charges, etc.

• All personal devices must:

• Be kept current with all operating system updates and security patches,

• Use a password or PIN with a minimum of 4 characters to log onto smartphones and tablets and 8 alpha and numeric characters for a laptop.

• Have the lock screen set to 10 minutes or less with a password required to unlock the device

• Configurations must be set to delete all data or lock after 10 unsuccessful attempts to enter a password or PIN. The lockout period must be no less than 30 minutes.

• Additional policy details will be discussed during orientation and training.

CLEARANCES:

All offers are contingent on successfully passing background and criminal history checks as required by federal and state law or IRC policy.

COMMITMENT:

• SUMMER: Minimum 20 hrs./wk. for 3 months

• FALL/SPRING: Minimum 15 hrs./wk. for 14 weeks

• Primary availability during IRC business hours (M- F; 9 am-5:00 pm)

• Preference given to applicants able to make a multi-term commitment