Help Desk Specialist I

Help Desk Specialist I

Irving, TX

About the Role:

Yardi is seeking a Help Desk Specialist I to provide
top-tier technical support to our internal end users. In this role, you will be
crucial in maintaining and enhancing Yardi's technical operations. Your
responsibilities will include installing, diagnosing, repairing, maintaining,
and upgrading all PC hardware and software to ensure optimal performance. You
will be responsible for providing timely and effective technical support to
Yardi internal end users through various channels, including in-person, telephone,
email, and remote assistance.

What You'll Do:

• Respond to requests from the internal help desk ticketing
  queue for technical assistance both in-person and remotely using remote
  diagnostic tools.
• Diagnose, troubleshoot, and resolve technical hardware and
  software issues.
• Install and upgrade Microsoft Windows operating systems,
  including standard business applications and associated peripherals.
• Troubleshoot desktop virus and malware issues.
• Perform service administration tasks for software and
  hardware products, including granting and denying access for storage and
  imaging devices.
• Administer accessibility to company resources for all mobile
  devices and Mac computers.
• Respond to questions by researching available information
  resources; redirect issues to the appropriate resource as necessary.
• Follow standard help desk procedures and log all help desk
  interactions.

Who You Are:

• Associate degree in computer science, information
  technology, or related field; or an equivalent combination of education and
  experience.
• Two plus (2 +) years of IT experience.
• Working knowledge of basic networking.
• Experience with mobile device (phone/tablet) setup and use.
• Proficiency in Windows OS and Office 365.
• Follow-through skills and the ability to take initiative.
• Solid interpersonal skills and the ability to communicate
  with all levels of personnel.
• Ability to exercise patience and provide optimum levels of
  service to non-technical users.
• Ability to learn new concepts and retain new information and
  processes.
• Strong team orientation and the ability to work effectively
  with a geographically dispersed team.
• Basic network troubleshooting and PC Imaging skills.
• Excellent oral and written communication skills.
• Strong customer service skills and the desire for quality
  work.
• Ability to maintain a ticket queue and write routine
  summaries in the help desk ticketing system.

Ideal to Have:

• Bachelor's degree in computer science, information
  technology, or related field.
• CompTIA A+ certification.
• Understanding of Active Directory structure.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We've created
a team of over 9,000 employees in over 40 locations around the globe dedicated
to making great real estate software products. We offer a dynamic work
environment, comprehensive training programs, and abundant opportunities for
career growth.

Discover the Yardi Difference:

Yardi is more than just a software company - we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

#YardiCulture #BestPlaceToWork #YardiCareers

All submissions for open positions should be received
through Yardi's applicant portal, accessed from Yardi's corporate website.

EOE/Race/Gender/Disability/Vets

*sa

#LI-Hybrid