4332 - Chief Administrative Officer

The Chief Administrative Officer (CAO) is responsible for the efficient and effective administrative operations of all offices and oversees the efficient management of the firm's physical office spaces, systems, and facilities. The CAO develops strategic plans for the operational needs of the offices, anticipates and provides support systems to meet time-sensitive attorney and client expectations, focuses on the profitability and efficiency of the firm's local offices and provides leadership and direction for office services, reception, facilities, and secretarial services. The CAO will have responsibility for the department's budgeting, and expense management. The CAO works in collaboration with the firm's functional areas to ensure timely, efficient and seamless delivery of support services firm-wide and is integral to ensuring the firm's day-to-day operations run smoothly while maintaining a safe, functional, and cost-effective environment for staff, clients, and visitors. A hybrid work schedule is available for this position.

Rochester, NY; Boston, MA; Providence, RI; New York, NY; Long Island, NY; Washington, DC; Chicago, IL

• Create a culture of operational excellence and accountability in managing business processes and activities in support of internal and external clients.
• Work with the COO and outside Real Estate Brokers on space, facilities, and equipment needs. Provide support for space planning projects; coordinate with stakeholders to promote client service objectives and ensure minimal disruption to client service operations.
• Deliver firm-wide engagement strategies and programs that promote and maintain high levels of job satisfaction and morale by contributing to initiatives including encouraging participation, hosting social, community service and sustainability and other programs to foster a cohesive culture for attorneys and professional staff.
• Work in collaboration with Functional Area Leaders to ensure people, processes and structure are aligned to deliver high quality support to internal and external clients in direct support of the firm strategies and goals.
• Responsible for the hiring, development and supervision of administrative operations management team through effective goal setting, coaching, reviews, and development planning.
• Manage and oversee the firm's office facilities, including office space planning, layout, move management, renovations, maintenance, safety, security, and cleanliness.
• Lease management including projecting and analyzing facilities arrangements, synthesizing business elements of leases, tracking deadlines and options with leases and working directly with attorneys and landlords on negotiating leases and amendments.
• Oversee the selection, management, and evaluation of vendors and service providers for facilities maintenance, office supplies, and equipment.
• Negotiate contracts with external vendors, contractors, and service providers for facility-related services.
• Drive global projects with the unique perspective and input from stakeholders.
• Ensure all office functions and staff are aligned to meet firm-wide goals and provide seamless client service.
• Develop and lead change management efforts across all phases of projects and initiatives to drive the Firm's culture of continuous improvement.
• Maintain best-in-class service levels.
• Develop staffing plans and budgets for all offices.
• Ensure monthly operational expense performance meet budgets and contributes to cost-effective management.
• Communicate effectively to ensure all staff are kept informed of significant office and firm-wide information.
• Conduct meetings with various committees to communicate business goals and objectives.
• Review, approve and support information security policies and procedures.
• Actively participate as of member of the firm's ISO 27001 ISMS and risk management committees.
• Perform other duties as assigned.

To perform this job successfully, you must be able to perform each essential job responsibility listed above, satisfactorily, with or without reasonable accommodation. Nixon Peabody retains the right to change or assign other duties to this position. The requirements listed below are representative of the skills and abilities required.

• Demonstrated leadership ability, initiative and proactive approach to management
• Strong analytical skills to assess data, identify trends, and inform decision-making.
• Excellent client service and communication skills, both verbal and written.
• Strong understanding of business to ensure operational excellence.
• Effective cost and innovation management with the ability to implement change.
• Strong operational, organization and project management skills, including demonstrated ability to manage multiple, diverse projects concurrently
• Demonstrated ability to engage, build relationships and enhance trust with partners, attorneys and professional staff at all levels.

Bachelor's Degree required, MBA a plus

10-12 years of management experience, preferably within a law firm or professional services environment.

In accordance with applicable Federal and State laws, the anticipated annual salary range for this position, depending on location, is as follows:

Rochester, NY: $166,850.00 to $266,950.00;

Providence, RI: $188,135.00 to $289,727;

NYC and Long Island, NY: $213,789.00 to $329,236.00;

Chicago, IL: $196,686.00 to $302,897;

Boston, MA and Washington, DC: $205,238.00 to $316,066.00;

In addition to a standard benefits package, this role may be eligible for additional contingent compensation based on an array of factors, including but not limited to: work performance, geographic location, work experience, education, and qualifications. Because such contingent compensation is not yet calculable or may be zero ($0) in some circumstances, the above-listed salary range is Nixon Peabody's good faith estimate of the annual salary it reasonably expects to pay for the position at the time of this posting.

Nixon Peabody LLP is an Equal Opportunity / Affirmative Action Employer: Disability / Female / Gender Identity / Minority / Sexual Orientation / Veteran. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative, we will consider for employment qualified applicants with arrest and conviction records.

To comply with Federal law, Nixon Peabody participates in E-Verify. All newly-hired employees are verified through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to confirm their identity and employment eligibility. Please refer to the Notice of E-Verify Participation and the Right to Work posters on the Nixon Peabody Careers page for more information.

#LI-Hybrid