Manager Patient Financial Services

MedStar Health
United States, Maryland, Baltimore
Apr 03, 2025
General Summary of Position MedStar Health is currently seeking a Manager Patient Financial Services to join their team. In this manager role you will review financial statements; participate in financial statement review during the monthly close process to ensure complete, accurate, timely and appropriate financial reporting to management. In addition, this manager will direct the teams in the completion of the CFO review and accurate financial statement preparation in a timely manner each month to ensure the financials make sense based on operations for the month and, is responsible for the net accounts receivable and net revenue analysis monthly and lookback of prior year reserves. Monday - Friday, dayshift, hybrid schedule. Job summary - Manages the activities in area of responsibility (Financial Reporting Team) to accomplish established monthly and quarterly financial and productivity goals. Develops operational and productivity targets. Primary Duties and Responsibilities Develops department goals, objectives, policies, and procedures. Ensures compliance with business unit policies and procedures and governmental and accreditation regulations. Develops and recommends department operating budget and manages resources according to approved budget. Selects, trains, orients, and assigns department staff. Develops standards of performance, evaluates performance, and conducts performance management planning. Initiates or makes recommendations for personnel actions. Maintains ongoing communication with subordinates to review programs, provide feedback, discuss new developments, and exchange information. Conducts formal performance reviews and provides feedback to team members in accordance with Human Resource Personnel Assessment guidelines. Provides timely and appropriate counseling of personnel when they deviate from department standards. Evaluates all supervisors after ninety days of employment and annually thereafter. Works with staff in a timely manner to improve, track, and develop areas of poor performance. Conducts monthly audit of a minimum of 10% of accounts that appear on various reports to ensure that accounts receive timely and accurate billing and follow-up as defined by the Patient Financial Services guidelines. Identifies trends and problems and makes recommendations for improvement. Facilitates the identification of issues and solutions by team members. Works in conjunction with the Director to resolve outstanding issues and concerns. Ensures compliance of customer expectations and requirements. Maintains ongoing knowledge of UB04 and other mandatory state billing forms and filing requirements. Adheres to all third party payor requirements. Manages by empowering, coaching, answering questions, giving guidance, and leading by example. Evaluates individual and team performance, identifying and recommending areas for improvement. Provides opportunities for learning, creativity and personal growth. Generates enthusiasm and commitment among team members, fostering and reinforcing team-based results. Manages the activities of various departmental functions to accomplish established monthly and quarterly financial productivity goals. Reviews the Claims Denial Reports by Payor to identify trends and/or problems and to make recommendations. Provides feedback to managers and supervisors regarding financial and demographic data collection errors and communicates information that impacts verification processes to staff. Reports SMS Systems issues to Director in a timely manner. Minimum Qualifications Education Bachelor's degree in Accounting, Finance, Business Administration or related field required or an equivalent combination of education and years of related experience Experience 3-4 years Experience in patient accounting or related field required 3-4 years Successful leadership experience required Knowledge of medical terminology and payer billing preferred Licenses and Certifications CRCS-I (Certified Revenue Cycle Specialist) certification within 1 Year required or a higher-level certification through AAHAM (American Association of Healthcare Administrative Management) within 1 Year required Knowledge, Skills, and Abilities Proficient use of hospital registration and/or billing systems, and word processing and spreadsheet software applications, preferably Microsoft Word and Excel. Excellent problem-solving skills and ability to exercise independent judgment. Business acumen and leadership skills. Strong verbal and written communication skills with ability to effectively interact with all levels of management, internal departments and external agencies. Working knowledge of various computer software applications. Commitment to quality and customer service and a proven ability to foster an exceptional customer focused environment. This position has a hiring range of $70,428 - $131,310