Ancillary Access Representative (PRN)

If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.

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Shift: Weekdays | Day Shift (7:00 AM - 5:00 PM) | As Needed

Are you the kind of person who thrives in a fast-paced healthcare setting and enjoys helping people feel welcome, informed, and taken care of? If so, we'd love to have you on our team as an Ancillary Access Representative (AAR) - a vital part of our front-line patient access experience!

What You'll Do:
As an AAR, you'll wear many hats and play a key role in the patient journey. From registration and scheduling to insurance verification and order activation, you'll be a key player in making sure everything runs smoothly from the very first interaction.

This position is fully cross-functional, meaning you'll get hands-on experience in all areas of patient access - no two days are exactly the same!

Your day-to-day may include:

• Performing inpatient and outpatient registrations with accuracy and care

• Helping patients meet financial requirements and navigating insurance processes

• Answering questions and providing info to patients, families, and other hospital users

• Communicating with clinical and service teams to support smooth patient flow

• Scheduling and activating orders as needed

• Keeping the focus on outstanding customer service at every turn

Minimum Requirements:
High school diploma or equivalent
Previous experience as a Patient Access Representative or Scheduling Rep
Excellent verbal and written communication skills
Strong attention to detail and accuracy
Ability to analyze information, solve problems, and handle sensitive inquiries with professionalism
Comfortable reading and interpreting clinical, financial, and legal documents
Basic computer and keyboarding skills

Bonus Points (Preferred Qualifications):
2+ years of experience in a patient-facing role
Working knowledge of medical terminology
Insurance verification and prior authorization experience
Bilingual (especially Spanish-speaking) is a huge plus!

Why You'll Love It Here:

• You'll be part of a supportive, patient-centered team

• You'll make a real impact on someone's care journey-starting with their first hello

• You'll get hands-on experience in multiple areas of patient access, growing your skills and confidence

Ready to jump in and help us make healthcare more welcoming and efficient? Apply today!