Solutions Engineering Manager

Thomson Reuters
life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)
United States, New York, New York
3 Times Square (Show on map)
Apr 07, 2025
Job Summary The Senior Manager of Solutions Engineering will be responsible for leading teams in the design, development, testing, implementation, and support of solutions for our customers' critical business processes. The role requires deep technical expertise, as well as excellent communication and interpersonal skills to effectively collaborate with internal and external stakeholders. The ideal candidate will have experience managing complex projects involving multiple technologies and teams, and will be able to drive results despite competing priorities and tight deadlines. About the Role As a Solutions Engineering Manager, you will: Oversee a team of Solution Engineers contributing to the successful delivery of C-Track implementations. Organize and execute remit engagement and internal responsibilities as a team through mentorship, coaching, training and sharing of engagement related activities. Act as an integral member of the Engagement Delivery team alongside Engagement Managers and Business Application Consultants and other organizational unit towards a successful solution implementation Participate in fit analysis sessions with customers and internal subject matter experts to identify gaps and find solutions that promote product first mentality, minimize customizations and future proof customer implementations. Review functional designs, create technical designs and augment functional development teams as required to help drive on time delivery. Negotiate with customers and internal stakeholders on project scope and solution proposals in a professional and effective manner. Collaborate with internal delivery teams and customers to develop achievable implementation release schedule. Support system configuration and data migration teams to ensure correct configuration and efficient migrations. Create technical and business solutions across all layers of a web application from the UI to the database and be able to innovate and create these solutions on the fly. Work as a team to achieve successful implementations by sharing tasks, mentorship and training other members of the solutions and development team. Assist with incorporating C-Track with other Thomson Reuters products where appropriate to maximize our solution offering to customers. Assist the Engagement Manager in managing client relationships and internally with the PMO team to ensure hydration of backlog and feature delivery. Participate and contribute to the delivery framework and internal development/engineering process. Participate in innovation programs and mentorship programs to develop skills that directly support the business goals of profitability and customer experience Participate in the business development process through review of technical RFP requirements and estimate implementation solutions and conducting demonstrations of the C-Track product suite to potential customers. About You You're a fit for this role of Solutions Engineering Manager, if your background includes: Bachelor's degree in Computer Science, Information Technology, or related field (Master's degree preferred). Proven track record of successfully delivering large-scale enterprise software applications using Agile methodology (e.g., Scrum, Kanban). Strong understanding of middleware technologies (e.g., MQ Series, IBM MQ, Kafka) and data center operations (e.g., VMWare ESXi, Microsoft Hyper-V, Citrix Virtual Apps and Desktops). Experience working with distributed systems, multi-tier architectures, and service-oriented architecture (SOA). Proficiency in at least one programming language (e.g., Java, C#, Python, Ruby, PHP). Excellent problem-solving and analytical abilities, with a proactive approach to identifying and resolving issues. Effective communicator with both technical and non-technical audiences, capable of articulating complex concepts clearly and concisely. Strong leadership and team management skills, with the ability to motivate and inspire others. Results-driven individual who can thrive in a fast-paced environment and manage multiple concurrent tasks without compromising quality or deadlines. #LI-MW1 What's in it For You? Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $99,400 - $184,600. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This job posting will close 05/08/2025. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.