Title Specialist

TEKsystems
$43,680.00 / yr
life insurance, sick time, 401(k), retirement plan
United States, New York, Latham
Apr 07, 2025
JOB DESCRIPTION The Title Specialist is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling all necessary documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. RESPONSIBILITIES * Review and process documentation for insurance and remarketing customers * Process incoming salvage titles from multiple states and set for sale * Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws. * Provide excellent customer service and support by offering solutions and timely responses to external/internal partners * Provides a variety of customer support services through the mail, email, telephone and direct personal contact. * Reviews and enters in title work for all customers. * Completes application to transfer title ownership. * Enters information from titles received from the state into the IAA operating system. * Stays current with title/salvage laws in multiple states * Responds to customer questions, complaints and requests. * Resolves problems encountered in the effort to transfer title ownership. * Performs word processing assignments, filing and related clerical duties. * Follows well-established procedures and under close direction of supervisor. * Assists with other office functions as needed. * Immediately reports all violations of company policy to a supervisor or manager. * Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures. * Develop employees as part of a progression plan * Maintain a culture of responsibility, accountability, integrity, and execution across span of control * Other duties as assigned per management QUALIFICATIONS * 1-2 years State/National title processing experience * 2-3 Years Previous knowledge in title and salvage title requirements * Maintaining customer databases * Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint * Typical Field Office Environment Pay and Benefits The pay range for this position is $43680.00 - $43680.00/yr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Latham,NY. Application Deadline This position is anticipated to close on Apr 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.