Director of Performance Improvement (RN) - Quality Assurance

Mission Regional Medical Center is a 297-bed, not for profit, acute-care community hospital, and member of the Prime Healthcare Foundation, a 501(c)3 public charity. Mission Regional offers inpatient and outpatient acute medical care to all members of the community.

We are five-star rated for maternity care and nationally ranked in the top ten percent for joint replacement. We also offer a full range of medical and surgical services including our 24/7 ER. Mission Regional Medical Center offers convenience and easy access to high quality care close to home.

We offer:

Competitive Compensation
• Generous benefits plan: Medical,401K
• Collaborative work teams & cohorts
• ...and much more!

We would love to have you on our Team!

We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation, or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

The Performance Improvement Director develops, manages and integrates a comprehensive Performance Improvement (PI) Program to achieve unprecedented results in quality, efficiency, safety, satisfaction and value with transparency. The Managerial oversight responsibility of the Performance Improvement Program is to develop and share best practices for improving performance in quality, safety, perception of care, value and efficiency; to develop/ maintain scorecards for all Service Lines with defining expected outcomes & benchmarks based on Quality, Safety, Satisfaction and Value; to complete Clinical Assessment, Diagnosis and Treatment for the Service Lines. Responsible for coordinating and managing hospital wide performance improvement activities including continued survey readiness. Responsible for oversight of on going publicly reported quality initiatives undertaken by the organization, like Core Measures, Patient Satisfaction, etc. Work collaboratively with Administration and Leadership. Ensures execution and communication of Performance Improvement and Patient Safety activities occurs from the department level to Board of Trustees. The scope of activities in managing the PI Program, includes creating collaborative customer relationships; planning appropriate group processes; creating & sustaining a participatory environment; guiding the group to appropriate & useful outcomes; building and maintaining professional knowledge; employing evidence-based practice; integrating best research with expertise & patient values for optimal care; working in interdisciplinary teams; application of performance improvement methodologies to minimize waste, decrease errors, increase efficiency and ultimately improve care and appropriate utilization of informatics to communicate, manage knowledge with clinical expertise and patient values for optimal care.Team facilitation and experience with hospital accreditation standards and survey process preferred. Knowledge of local regulatory standards & OSHA regulations a plus

Education and Work Experience

1. Bachelors Degree required, preferably in a healthcare related field.
2. Masters Degree preferred.
3. State RN licensure or a License in healthcare field preferred.
4. 4 - 5 years healthcare experience. 1-4 years quality improvement experience.
5. Good computer skills.
6. Experience in reviewing charts for quality care issues. Detail oriented organizational skills. Must be able to handle multiple cases, directions and follow-through.
7. Good communication skills both verbally and written. Experience with Medical Staff communication.
8. Coordination of internal departments and external entities to ensure compliance with company policies, and state/federal regulatory and accreditation standards.
9. Certified professional in healthcare quality preferred.

#LI-CA1