Software Release Manager

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

This position is located in the San Francisco office.

As a Software Release Manager at Salesforce you are responsible for the continuous delivery of application releases supporting mission critical services used by the world's largest enterprises. You leverage product management practices to define and program management practices to lead innovative initiatives focused on customer experience, scalability, continuous delivery and team development. You use agile methodologies to plan, coordinate, and lead deployments of major product releases, weekly patches, and daily changes in a SaaS environment.

You are a Multiplier, and constantly look for ways to make other teams successful. You understand that the success and productivity of the hundreds of scrum teams you interact with is critical to enabling continuous change.

You combine customer empathy and your passion for moving fast to deliver frequent, high quality releases that benefit our customers and partners and motivate our engineers.

About the Team

Salesforce's Release Management Team is a collaborative, fast-moving group thriving in a diverse culture of rapid delivery, revolution, and innovation. Our top priority is to ensure a great customer experience as we release a constant flow of change across our products and infrastructure. Release Managers are motivated, adventurous, bold, and invested in disrupting internal process while preserving customer trust.

About the Expectations

You are a bold leader who is visionary, makes data-informed decisions, takes smart risks and is effective at influencing all levels of stakeholders. You are able to communicate clearly to everyone from Executives to individual contributors. You have experience working in Agile environments. You love customers and partners. Bonus points if you are familiar with DevOps best practices and/or have experience managing B2B or B2C Cloud Application releases.

You seek opportunities to be mentored and to mentor others. You have an insatiable desire to learn, and you leverage the analytical, organizational, and interpersonal skills that you learned through your bachelor's degree in CS, Business, or another interesting field to lead cross-functional teams and deliver revolutionary solutions.

We encourage you to be courageous and ask questions, promote new ideas, and leverage data to challenge existing assumptions.

Responsibilities:

• Drive on-time delivery of high-quality enterprise software releases

• Define and manage release schedules, milestones, and success criteria based on business requirements

• Assemble and lead cross-functional teams for releases of varying complexity

• Follow release planning and execution processes

• Manage change control processes for releases

• Proactively identify/mitigate risks and remove obstacles

• Guide root cause analysis to prevent issue recurrence

• Provide oversight for production deployments

• Communicate plans/status and escalate issues as required

• Continuously improve release processes and implement agile best practices

• Successfully partner with all functions across the entire company

Requirements

• 3+ years of proven experience working with Large Scale SaaS environments and cross-functional engineering teams

• 1-3 years of release management experience in an enterprise software development environment with strong knowledge of SaaS business models

• 5 years of Technical program or engineering management experience with deep understanding of software development lifecycle using agile methodologies

• Experience leading cross-functional teams in a matrix management environment with proven ability to establish credibility across all levels

• Strong project management capabilities including familiarity with release management tools, concepts, and corporate risk control frameworks (e.g., Sarbanes-Oxley)

• Outstanding organizational, excellent verbal and written communication skills with outstanding attention to details, and relationship-building skills that enable consensus-building and effective stakeholder management

• Excellent analytical and problem-solving skills with detail-oriented approach to planning and execution

• Ability to master technical subjects relevant to the program while adapting to a dynamic, fast-paced environment

• Demonstrated leadership in driving complex initiatives to completion and removing obstacles

• A related technical degree required.

• Ability to balance tactical execution with strategic thinking

• Ability to manage multiple priorities efficiently without loss of effectiveness

Preferred Requirements

• Experience managing SaaS Cloud Application releases

• Familiar with Service Ownership and DevOps best practices

• Experience with the Salesforce Platform and products

• Familiarity with compliance, security standards, policies, and risk management

• Public cloud infrastructure knowledge

Benefits & Perks
Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

Salesforce Information
Check out our Salesforce Engineering Site.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.