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Client and User Experience Specialist
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![]() United States, Florida, Miami | |||||||||
![]() 100 Southeast 2nd Street (Show on map) | |||||||||
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Client and User Experience Specialist
Overview The Client and User Experience Specialist is responsible for designing, implementing, and continuously improving the overall experience for clients and users across multiple platforms and touchpoints. The role involves collaboration with cross-functional teams across the bank, including marketing, brand, operations, product development, risk management, and client support, to ensure that client and user needs are met through a seamless, intuitive, and engaging experience. This position requires the application of independent judgment and discretion in shaping how clients and users interact with the bank's brand across all touchpoints, ensuring alignment with the bank's mission and contributing to overall satisfaction.
Principal Duties & Responsibilities:
Develop and execute strategies to enhance the client experience across marketing channels and user touchpoints, ensuring alignment with both short-term and long-term business objectives.
Qualifications
Education
Special Instructions to Candidates
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