National Sales Support Specialist

Georgia Pacific
life insurance, parental leave
United States, Wisconsin, Green Bay
Apr 11, 2025
Your Job Georgia-Pacific's GPXpress Team is seeking a National Customer Development Support Specialist, working closely with our Customer Development Leaders (CDL) and National Account (NA) teams. In this pivotal role, you will play a key part in enhancing our strategic initiatives and contributing to the long-term success of GP. Location: This hybrid role is based in Green Bay, WI What You Will Do Account Management Support: Partner with CDL and National Account Managers in the day-to-day management of key accounts, including handling inquiries, resolving issues, and ensuring timely delivery of products and services. Data Analysis and Reporting: Analyze sales data, customer feedback, and market trends to provide actionable insights that support account strategies. Generate regular reports to track account performance and identify opportunities for growth. Communication and Coordination: Serve as a liaison between key partners and internal departments to ensure alignment and effective communication and fulfill client requirements. Process Improvement: Identify areas for process improvement within account management operations and implement strategies to enhance efficiency and effectiveness. Customer Relationship Management: Maintain accurate and up-to-date records of customer interactions and account activities using CRM tools and systems. End User Support: Provide comprehensive support for the end users of GP Pro products through various channels including emails, phone calls, and chat, ensuring timely and effective resolution of user inquiries and issues. Who You Are (Basic Qualifications) Bachelor's degree in business, sales, or a related field OR equivalent work experience 2 years of experience in sales support or related field Proficiency in Microsoft Office Suite (Outlook, Teams, PowerPoint, Word, Excel) Proven ability to manage multiple projects in a fast-paced environment Willing to travel up to 10% What Will Put You Ahead Experience with CRM systems, such as salesforce.com Experience in roles supporting national accounts, wholesales, distribution, and/or managing strategic partnerships Demonstrated success in supporting business implementations At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here. Who We Are As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu). #LI-SW5