Manager MedStar Transport Communications Center - Flight and Ground

General Summary of Position
Under the direction of the AVP of Clinical
Operations, the Manager is responsible for leading a team of professionals
within the MedStar Transport Communications Center. This role plays a crucial
role in impacting the efficiency and effectiveness of MedSTAR Transport
operations and is pivotal in ensuring that MedSTAR Transport can deliver
high-quality, timely, and coordinated medical transport services, ultimately
impacting patient safety and organizational efficiency. A key part of this role
is assisting in developing policies and procedures to ensure efficient
operations and participating in departmental planning. The Manager acts as a
resource regarding service delivery and other related practices. The Manager
works with internal and external partners to determine service level
requirements and evaluate and resolve process issues. The Manager collaborates
with program leaders and enterprise users to define deliverables supporting
organizational strategies and goals. The Manager oversees the Communications Center
budget and uses organizational skills to manage projects and strategy
effectively.

Primary Duties and Responsibilities

Minimum Qualifications
Education

• Bachelor's degree Leadership or related field. required
• One year of relevant education may be substituted for one year of required work experience.

Experience

• 3-4 years Progressively more responsible job experience in a communication center or related field required
• Experience in a health care related industry such as EMS or health systems. required
• Prior supervisory or management experience required and
• CAD experience, particularly with Flight Vector strongly preferred
• One year of relevant professional-level work experience may be substituted for one year of required education.

Licenses and Certifications

• Certif Flight Comm from IAMTCS - CFC Or equivalent. within 1 Year required and
• EMT - Emergency Medical Tech Current certification/license as an EMT preferred or
• LP - Licensed Paramedic Current certification/license as a paramedic preferred or
• RN - Registered Nurse - State Licensure and/or Compact State Licensure Current certification/license as a registered nurse preferred

This position has a hiring range of $37.25 - $63.13