Facility Attendant Lead - Bradley Museum

This position is considered a Safety-Sensitive position. Applicants who pass the interview process will be subject to drug and alcohol testing.

General Description:

The Facility Attendant Lead - Bradley Museum serves a leadership role in the operation and oversight of the museum facility, especially during evening and weekend hours, private rentals, and special events. This position requires a proactive, customer-focused individual with the ability to manage the facility independently, lead guest engagement, support event operations, and ensure a secure, clean, and welcoming environment. The role combines facility oversight, guest services, custodial duties, and programmatic support in one of the City of Murfreesboro's historic and cultural venues.

Essential Functions:

• Must be able to communicate with others in spoken and written English to ensure the safe and efficient operations of the business.
• Greets customers/users as they enter the park or facility and assist them with their needs. Provide accurate information regarding activities and department information.
• Oversees and monitors the assigned facility to ensure a positive experience.
• Observes and enforce the rules and regulations of their assigned area for the safety and welfare of the staff and participants. Listens and responds to participant complaints.
• Oversees facility maintenance and cleanliness. Keeps the assigned area clean, neat, and orderly.
• Performs general repair and maintenance on the facility or coordinates with contractors.
• Operates a computer with facility management software; processes daily admission, balances cash drawer; prepares bank deposits, collects funds, issues receipts, and records transactions.
• Receives and records reservations; maintains and monitors schedules and calendars.
• Maintains accurate records as assigned, which may include inventory, registrations, incident reports, and similar.
• Opens and closes the facility as needed; ensures that the building is secure and that all participants have left before closing the facility.
• Manages staff; provides guidance and instruction.
• Ability to work a flexible schedule with some weekend, evening, and holiday work required.

• Performs other work as assigned.

• Assigned areas will include specific training and expectations within the scope of the job description.
• Supports seasonal exhibitions, educational programs, and community events.
• Participates in museum staff meetings, trainings, and emergency preparedness drills.

• Greets and assists museum visitors, providing information about current exhibits, events, and programs.
• Ensures a welcoming, safe, and inclusive experience for all guests.
• Responds promptly and professionally to visitor inquiries, requests, and concerns.
• Leads informative and engaging museum tours for individuals, groups, and school programs, adapting content to suit audience interests.

• Serves as the primary point of contact for private rentals, special events, and museum functions held during evenings and weekends.
• Supervises event operations, ensuring the safety and satisfaction of renters and guests.
• Assists with event setup and teardown, including arranging tables, chairs, equipment, and signage.
• Monitors adherence to museum and City policies during events, addressing any issues that arise.

• Monitors the cleanliness and condition of the museum; performs custodial duties including sweeping, mopping, dusting, emptying trash, and sanitizing restrooms and high-traffic areas.
• Reports facility-related issues to museum management or Parks & Recreation supervisors in a timely manner.

• Performs light work that involves walking or standing most of the time and exerting up to 50 pounds of force regularly.
• May involve climbing ladders or performing light repairs using tools.

Minimum Education and Experience Requirements:

• Must be a minimum of sixteen (16) years of age. High School diploma or GED equivalent preferred but not required. Requires three months experience as a facility attendant, customer service representative, or closely related experience.
• Experience in a cultural, recreational, or educational setting preferred.

• Must possess current (not expired) CPR/AED certifications or the ability to acquire same within three (3) months from the date of hire.
• Must possess a valid driver's license.