Associate Director Store Standards and Field Audit

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total Wireless & Verizon Prepaid: At the forefront, we have Total by Verizon and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total by Verizon is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research's prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

In this role, you'll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday)

The Associate Director Store Standards & Field leads a team ensuring sales and execution align with brand standards. This highly visible role demands strong prioritization, critical thinking, and relationship-building skills to identify obstacles, provide reporting/executive summaries, and collaborate across the organization for actionable recommendations and improved frontline execution. This role partners with cross-functional teams to drive product/service performance, inspect brand standards, gather feedback, and implement business improvements.

• Oversee a team of field auditors, providing guidance on interpreting store criteria policies and applying brand standards to their field observations to ensure overall store compliance.

• Define, implement, and maintain standardized store criteria policy and field audit guidelines to ensure consistent tracking and measurement of critical elements across all store visits.

• Lead the execution of audits, traveling to markets weekly based on business needs, to directly observe and evaluate business processes and procedures.

• Manage a post-mortem process after each audit cycle, creating action plans to address identified issues, inspecting action items are resolved and ensure continuous improvement.

• Build and maintain strong relationships with channel distributors and field partners to gather insights, share observations, ensure audit effectiveness, and feed the feedback loop.

• Analyze audit data to identify trends, successes, and areas for improvement. Present findings in a clear, concise, and actionable format to stakeholders at all levels, including executive leadership.

• Maintain an unbiased perspective throughout the data analysis process to ensure the integrity of observations.

• Contribute to the development of compelling presentations to communicate status updates and key findings to senior leadership.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Indirect retail experience.

• Willingness to travel approximately up to 75% of the time.

Even better if you have one or more of the following:

• Experience leading a team.

• Experience with prepaid exclusive or authorized retailers.

• Master's degree (MBA or related field).

• Proficiency in Google Workspace and Smartsheet.

• Strong presentation and communication skills for all levels of management.

• Excellent managerial and communication skills.

• Strong prioritization, critical thinking, and reporting skills.

• Proven ability to collaborate, problem-solve, and manage competing priorities in a dynamic environment.

• Proficiency in data visualization and design principles for impactful presentations.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.