SLED Specialist Customer Contract Manager

Members of the Finance organization at select locations will generally be expected to follow a hybrid work model, which includes two days of in-office attendance each week, with limited exceptions.

MEET THE TEAM

State and Local Government and Education (SLED) Finance Operations. A wholly owned subsidiary of Cisco, Cisco Capital has provided financing to both channel partners and end-user customers since 1996. Its primary mission is to profitably enable sales and growth by tailoring unusual financial solutions to promote specific Cisco product offerings. Cisco Systems Capital is one of the largest and most successful technology finance companies in the world. Backed by Cisco's tremendous financial strength we are poised for even greater future success.

YOUR IMPACT

You will be the SLED Finance Operations point of contact for legal financing agreement preparation and Business Partner funding. You'll establish and maintain effective internal and external customer relationships. You will liaise with Cisco Systems Capital cross-functional teams (e.g. Sales, credit, pricing, legal, tax), business partners and customers for deal details and to resolve issues related to contract preparation. Additional responsibilities include:

• Perform legal contract due diligence and handle contract execution. Including quality assurance, cycle time, signature authority, and creative document retention.
• Owns and manages SLED contract operations requirements that include preparing all required standard and approved non-standard documents ensuring that all approvals are brought together.
• Act as subject matter expert on and/or lead SLED contract RFPs for state and national SLED contracts.
• Owns any E-Rate operations for each E-Rate calendar year.
• Partners with SLED sales to assist with contract usage, and answer partner questions on contract usage and SLED engagement.
• Works with SLED partners for required state contract documentation, registration, insurance, and other partner compliance.
• Partner with SLED business and market development to operationalize key strategic and tactical programs to drive SLED business.
• Ensures commercial approval processes related to SLED operations are followed in line with applicable company policy and standards.
• Makes changes, as needed, to SLED operational processes for managing specific SLED programs and operations from start-to-finish.
• Contribute to SLED projects as-needed to operationalize new SLED initiatives, improve SLED processes, or other identified projects.
• Maintains, follows, updates, and reports status on SLED operations and compliance activities and special projects.
• Build and handle transactions in the lease/loan financing system. Input, update and maintain information accuracy and integrity.
• Own, train on, and operates SLED bid tools for State & Local Government and Education including periodic training of Sales on those programs.
• Address customer questions within the requested deadline.
• Overseas and manages existing SLED contracts, both with individual states and national contracts, for on-time payment, compliance reporting, contract extensions, amendments, and related operational functions and issues.
• Maintains, updates, and adds to SLED contract usage guides, self-help resources, partner resources, other related documentation.
• Aid in partner funding forecasting activities.
• Handle compliance request and provide support during internal review or external audit.
• Achieve ongoing personal/professional development goals.

MINIMUM QUALIFICATIONS

• BS degree and a minimum of 4 years of related experience in the SLED/FED finance operations field
• Leasing operations knowledge and experience, or experience in a SLED lending environment (additional FED lending environment preferred)
• Able to present, organize, and convey complex problems or issues within and across other functions and with client groups; partners with client groups in a team setting to provide business solutions

PREFERRED QUALIFICATIONS

• Understands Cisco's business objectives and its impact on the client group's processes and deliverables
• Helps informally structure teams and tasks; may provide technical mentorship across other functions and to client groups
• Exercises discernment within generally defined practices and policies in selecting methods and techniques of obtaining solutions: making decisions using broad guidelines

WHY CISCO

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!