Telecommunications Operator - ARMC Burlington (Onsite) - Full-Time

Cone Health

United States, North Carolina, Greensboro

Apr 15, 2025

The Telecommunications Operator supports the responses to various internal and external telephone inquiries for information and direction to provide superior customer service. Working under close supervision, this position facilitates the distribution of various forms of information in emergency situations.

This is a system-wide position - candidates could be asked to travel to any Moses Cone hospital campus to assist as needed; but, this opening is primarily located at ARMC in Burlington, NC.

Serves as a first point of contact for incoming internal and external calls to ensure patient information is delivered quickly and accurately.
Supports the operation of communication systems, including telephone switchboard, radio, and emergency notification systems.
Contacts individuals regarding calls through paging or interoffice equipment to connect appropriate resources to related problems.
Relays emergency messages received with written or verbal messaging to provide context to those supporting the emergency situations.
Utilizes technology to complete data entry or word processing tasks, including updating directories and typing or proofreading documents.
Assists in logistical arrangement of schedules for internal stakeholders in order to coordinate meetings and staffing.
Performs other duties as assigned.

EDUCATION:

Required: High School Diploma or equivalent

EXPERIENCE:

Required: 1 year

LICENSURE/CERTIFICATION/REGISTRY/LISTING:

Equal Opportunity Employer At Cone Health, we strive to create a welcoming atmosphere that celebrates a diverse and unique workforce. We believe in offering equal opportunities for employment to all applicants and employees, regardless of their race, religion, age, sex, sexual orientation, gender identity, veteran's status, ethnicity, national origin, disability, color, or any other characteristic protected by law. Our hiring and employment choices are based on each individual's qualifications, skills and performance. We believe that by embracing the diversity of our team, we can better serve our patients, communities and each other.