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Front Desk Receptionist

SIU Medicine
$18.15 - $19.97 Hourly
medical insurance, dental insurance, life insurance, paid time off, paid holidays, sick time, extended sick time, tuition reimbursement, 403(b), retirement plan
United States, Illinois, Springfield
Apr 15, 2025
Description The person in this position performs functions related to the daily operation of the reception area for the Department of Surgery. The individual works in a variety of patient service reception areas, but also functions as a lead worker in the absence of the coordinator. The incumbent assists training staff, maintaining templates, and developing and implementing procedures. Examples of Duties l. Patient Services: 35% A. Greets all patients and visitors in a courteous and friendly manner. Verifies demographic and insurance information making appropriate changes as needed in Centricity Business. Obtains pertinent signatures at time of check in. B. Registers new patients by entering demographic information and appropriate insurance code(s) into Centricity Business. Verifies guarantor responsibility and establishes special guarantors when appropriate. C. Arrives patients in Centricity Business, assembles encounter and other pertinent documents, and forwards to the appropriate provider station. ll. Appointments: 35% A. Creates and maintains daily templates per provider. Creates, accesses and maintains session comments for provider templates. B. Proficiently schedules new and established patient appointments with provider according to urgency of individual needs based on prescribed guidelines by the Division. Assists with directions and other concerns pertaining to appointment. C. Responsible for verifying and/or updating patient demographics or collecting demographic information for new patients, along with current referring physician data. Informs patients of pertinent records and /or x-rays needed for appointment. Provides accurate directions when needed. D. Responsible for notifying patients by phone and/or written correspondence of clinic schedule changes. E. Accommodates patients not regularly scheduled to be seen upon arrival in clinic. Notifies appropriate nurse of patient to be added to their clinic schedule. Determines if patient is new or established by predetermined guidelines. Add patient data to the schedule, assembles encounter and pertinent documents, and forwards to the appropriate provider station. F. Responsible for compiling and mailing new patient appointment brochures with information pertaining to facility location and provider. Responsible for accurate and timely distribution of filing for all new patient computer printouts for each resource. G. Coordinates translators/language interpreters for special needs patients during appointment scheduling. Coordinates transportation through First Transit for special needs patients. H. Maintains appointment status by entering no shows and cancelled appointments into Centricity Business. Forwards notification to nurse and Medical Office Coordinator of appointment status and possible chronic abuse related to the Patient Termination Policy. Composes and mails warning and termination letters according to patient termination policy. lll. Billing and Collections : 15% A. Responsible for the collection of copayments and payment at time of service. Accepts payment on account and prepays posting correctly in Centricity Business. B. Knowledge of balancing and exiting batches in Centricity Business for daily reconciliation and deposit. C. Responsible for visit insurance of accident/workers compensation related services by contacting the patient and/or insurance company. Obtain all necessary information including insurance carrier, address, telephone number, claim number and insurance adjuster. Enters data into Centricity Business as an alternate insurance allowing Patient Business Services to verify benefit status. D. Assists clinic and nursing staff with billing questions and concerns. IV. Administrative: 15% A. Assists in training of personnel, monitors work completed and alerts Medical Office Coordinator of problems which occur. B. Suggests and aids in implementing efficient procedures in the reception and clinic area. C. Responsible for identifying duplicate accounts and forwarding pertinent information to the System Support Unit for proper adjustments. D. Monitoring clinical waiting area which includes: maintenance of reading materials, stocking of departmental news and brochures and cleaning toys. E. Responsible for maintaining inventory of equipment and/or supplies. F. Other duties as assigned. Qualifications Any one or any combination totaling two (2) years (24 months), from the categories below: College education with coursework in a medical or para-medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, computer science, public administration, or social science, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate's Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Work experience comparable to that performed at the Medical Office Associate level or in other positions of comparable responsibility. Supplemental Information If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm. *The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education,* *patient care,* *research and service to the community.* The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the "Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act." Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law. Pre-employment background screenings required.