Digital Trainer I, Digital Clinical Systems

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Apr 15, 2025
The Opportunity Responsible for delivering technical training for new hires and existing users utilizing Epic revenue cycle applications (Cadence, Grand Central/Prelude, Resolute Professional Billing) as well as other MGB Digital technology solutions. The Digital Trainer I will use various teaching strategies to effectively support a diverse group of users with different learning styles, educational backgrounds and experience levels. Delivery consists of both instructor-led classroom and virtual instructor-led training. Working in conjunction with the Instructional Design team, the Digital Trainer I will also participate in maintenance of training materials, work with subject matter experts, business owners, application coordinators and business analysts to identify ongoing training needs, training optimization areas, and continuous improvement areas for training. PRINCIPAL DUTIES AND RESPONSIBLITIES: Deliver quality, instructor-led classroom and virtual instructor-led training to MGB end users for designated Epic roles/applications. This role will spend approximately 80% of their time delivering training. Leverage adult learning principles, prepare lesson plans, including methods, materials, and documentation to be presented in class. Consult and develop relationships with team members and Instructional Designers on appropriate learning interventions. Work with subject matter experts, business owners, instructional designers, application coordinators and business analysts to identify ongoing training needs, training optimization areas, and continuous improvement areas for training. Provide ad hoc coaching and/or support to users when assigned. Participate in appropriate MGB and Epic forums and educational opportunities to maintain application knowledge and proficiency. Attend regular Instructional Designer-led credentialed trainer meetings to share training content updates, sharing of best practices, and provide system demonstrations of functionality as necessary. Use the MGB values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration Perform other duties as assigned At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise. We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways. Under the general supervision of the Digital Clinical Systems, Senior Manager, Training, and in partnership with the Digital Clinical Systems Technical Instructional Designers and Clinical Business Analysts, and Epic Application Teams, theDigital Trainer I is responsible for delivering technical training for new hires and existing users utilizing Epic clinical and revenue cycle applications as well as other MGB Digital technology solutions. The Digital Trainer I is responsible for mastery of both Epic application and enterprise workflows in order to effectively deliver Epic training for MGB staff. The Digital Trainer I will use various teaching strategies to effectively support a diverse group of users with different learning styles, educational backgrounds and experience levels.Working in conjunction with the Instructional Design team, the Digital Trainer I will also participate in maintenance of training materials. QUALIFICATIONS: Education: Bachelor's degree in Education or healthcare related field (preferred) or other field combined with interest/experience in adult learning, plus 2-3 years of related work experience, including 1-2 years of Epic or similar EHR training experience. Must obtain MGB Epic Credentialed Trainer status and demonstrate proficiency facilitating learning in the assigned Epic application(s) before a panel of evaluators within 3 months of hire. Strong training delivery, presentation, and facilitation skills with strong understanding of adult learning principles. Competency in MS Office applications and experience with learning management systems (LMS). Willingness to complete training to learn and become proficient in eLearning and video authoring tools (i.e., Storyline, Captivate, Camtasia). Comfort level using Zoom and/or Microsoft Teams platforms to deliver virtual instructor led training. SKILLS/ABILITIES/COMPETENCIES: Knowledge of educational technology, eLearning programs, adult learning principles, and learner-centered activities is a plus. Effective interpersonal and communication skills (verbal/written) for all levels of staff within the organization in a professional and timely manner. Strong meeting facilitation and documentation skills; follow-through and exceptional attention to detail on all tasks is essential. Strong organizational skills with ability to coordinate multiple initiatives and perform multiple tasks simultaneously while thriving in a complex environment and meeting established deadlines. Ability to work independently on assigned tasks (i.e., plan, organize, problem solve and meet deadlines) or as part of a team. Adheres to all quality, compliance and security principles and established policies and procedures. High aptitude for quickly learning new systems, processes and workflows and mobilize on evolving training needs. SUPERVISORY RESPONSIBILITY: No direct reports; may indirectly provide leadership and guidance to less seasoned and new staff FISCAL RESPONSIBILITY: No direct budgetary responsibility Demonstrates fiscal responsibility by effectively using Mass General Brigham resources WORKING CONDITIONS: Hybrid. Local travel to MGB sites and corporate office in Somerville to deliver training. While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate. Working Conditions M-F Eastern Business Hours required Onsite flexible Working model required Onsite weekly working days in office AR / MGB local sites as planned for business needs and team needs Remote working days require a quiet, secure, stable, compliant working station Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.