Specialty Customer Representative-25

Responsible for providing solutions support for specialized networks and accounts utilizing various contact platforms such as phone, email, chat, or social media.

Essential Functions

• Respond to customers issues utilizing various platforms such as phone, email, chat, or social media.
• Provide forward thinking solutions for shipment issues leading to positive customer interactions.
• Utilize interpersonal and rapport building skills to promote customer engagement and demonstrate empathy in handling difficult interactions.
• Perform other duties as assigned.

Minimum Qualifications:

• High school diploma or GED.
• Personal computer (PC) ability.
• Good verbal and writing skills.
• Ability to work variable shifts and weekends/holidays.

Job Specific Information:

• This position offers an opportunity to work in a blended work environment alternating between working onsite and remotely from the employee's home for training, meetings, coaching sessions, and as directed.
• Must have access to wired, high speed internet service with a minimum upload speed of 5 Mbps through a fiber, cable, or DSL provider (fiber or cable preferred).
• Must have a dedicated, secure home workspace free from background noise or other distractions. Successful candidates are responsible for establishing and maintaining a safe workspace including a chair and desk accommodating FedEx provided equipment (two monitors, pc, keyboard, mouse, and headset).
• Must be able to follow instructions to setup FedEx-provided computer and accessories (monitor, keyboard, mouse, headset, etc.). Must be able to follow trouble shooting guide to address basic computer issues.

Knowledge / Skills / Abilities Considered a PLUS:

• Customer Service Call Center knowledge and/or experience
• General computer skills (ability to navigate multiple software packages and applications)
• Strong verbal/written communication and interpersonal skills
• Multitasking and time management skills.
• Ability to work in a fast-paced metric driven environment with proficiency in multitasking and navigation in a web-based environment.
• Ability to work independently and in a team environment.

Relocation/Domicile/Sponsorship Information:

• Relocation assistance is not available.
• This Hybrid position is domiciled in Lakeland FL.
• Sponsorship is not available.

Minimum Education

High school diploma or GED.

Minimum Experience

No experience required.

Knowledge, Skills, and Abilities

Personal computer (PC) ability.

Good verbal and writing skills.

Ability to work variable shifts and weekends/holidays.

Preferred Qualifications: Fluent in English (speaking/writing). Training and nesting will be conducted in-person in the office, five days per week, until it is determined when a hybrid schedule will begin. Attendance is mandatory during training. May be required to work variable shifts and weekends/holidays including overtime based on business needs. Hybrid schedule will require working in the office a specified number of days per month based on business needs.

Pay Transparency: Internal pay grade FEC_H28

Pay: $20.00 per hour

Additional Details: This position is hybrid in Lakeland, FL. To apply for this position, please upload your current resume and complete application by close of business day (5:00PM CST) on April 22, 2025.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)