Associate Account Services Coordinator

Delta Dental of California
$33,600 - $67,900
dental insurance, paid time off, paid holidays, tuition reimbursement, 401(k), employee discount
United States, Georgia, Alpharetta
Apr 16, 2025
JOB DESCRIPTION This role is responsible for overseeing and executing administrative and processing tasks within Account Services to effectively support both internal and external customers. The Associate Account Services Coordinator ensures timely and accurate processing of customer requests, including benefit summaries, administrative-level changes, and contact updates. This position plays a key role in maintaining accurate account data within the organization's systems and collaborates closely with Account Services Coordinators to provide high-level administrative support that strengthens relationships and contributes to the success of both our customers and Delta Dental. This position is a great opportunity for someone who thrives in a fast-paced, customer-focused environment and enjoys working collaboratively to ensure smooth account operations. This is a hybrid position based out of our Alpharetta, GA office. The role requires in-office presence twice per month, as well as attendance for meaningful events such as town halls, team meetings, team-building activities, volunteer events, and in-person training as needed. Standard working hours are Monday through Friday, from 9:30 a.m. to 6:15 p.m. Eastern Time. RESPONSIBILITIES Maintain a strong understanding of system configurations related to customer benefit structures, products, and plan designs to accurately process administrative and non-rated changes for existing business. Handle customer requests for information, benefit highlight summaries, and other administrative needs. Collaborate with internal teams to gather and analyze data for client presentations and reports. Research and resolve account-related issues using internal systems and workflows, ensuring timely communication of resolutions. Interpret and summarize complex information from internal departments into clear, concise responses for external customers. Support open enrollment meetings and occasionally deliver presentations at customer locations or via virtual platforms. Assist with special projects and perform additional administrative responsibilities as needed. QUALIFICATIONS Education and Experience: High school diploma required; additional education preferred. 3 or more years of experience in Sales and Account Management with a focus on administrative and client support preferred. Experience in both direct and indirect client support. An insurance license may be required in some states. Knowledge of Delta Dental and competitor products, service guarantees, Summary Plan Descriptions (SPDs), and contractual language is preferred. Familiarity with Current Dental Terminology (CDT) codes and dental nomenclature is a plus. Skills and Competencies: Strong communication and customer service skills. Exceptional organizational and time management abilities. Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines with strong follow-through. Attention to detail, flexibility, and problem-solving skills. Strong interpersonal skills with the ability to work effectively in cross-functional teams. Proficiency in interpreting and applying company policies, procedures, and industry regulations. Excellent written and verbal communication skills, including grammar, composition, and proofreading. Ability to handle sensitive data with confidentiality and professionalism. Ability to work a schedule of 9:30 a.m. to 6:15 p.m. eastern Monday through Friday. Ability to report to the local office 2 times per month and as needed for meaningful events such as town halls, volunteering, team building, etc. Base Pay Information The national base pay range at the end is a good faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications, and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 13. $33,600 - $67,900 ADDITIONAL INFORMATION Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes: Competitive base and incentive pay 401(k) with robust matching and non-matching contributions Rich medical & pharmacy benefits 100% employer-paid dental and vision benefits Holistic wellbeing program with deep financial incentives Generous paid time off plus 12 paid holidays and your birthday off Culture of growth and learning: career development; tuition reimbursement; recognition program Family support: adoption assistance, fertility treatment, child, elder & pet care assistance Social responsibility and volunteer opportunities Employee discount program Fair Chance Ordinances and Criminal Background Considerations Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, and local laws, including, but not limited to, fair chance and anti-discrimination ordinances. At Delta Dental, we maintain a strict stance on theft, fraud, and violent crimes. For positions involving driving, we enforce heightened standards regarding driving records. Each individual criminal background check is evaluated on its merits, taking into account the time elapsed since the conviction, evidence of personal development and rehabilitation, and any potential risk posed to our business operations, employees, customers, or vendors. Important Work Authorization Information Please note, Delta Dental will not sponsor applicants for work visas for this position. #LI-Hybrid ABOUT THE TEAM At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building equitable programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie. Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us! Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands. The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company. Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time. Proof of eligibility to work in the United States must be provided if selected for hire. Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York If You Are A Current Employee Click Here* To Apply