RVP, Compliance & Quality Control

Who We Are

Corvias' property management philosophy is simple. We take a holistic, "resident first" approach to housing and maintenance so our partners can focus on their core mission, whether it's educating students or maximizing military readiness. For more than 20 years, we've used that approach to create safe, high-quality places to live, learn, work and interact for our partners' residents throughout the U.S. If you want to contribute to a team dedicated to making a difference in the lives of the people we serve, we'd like to talk to you. Corvias can help you build a rewarding career that values superior customer service skills, innovation, and hard work. We'll also provide you with abundant opportunities for professional growth and giving back.

How You'll Contribute to the Team:

The Regional Vice President (RVP), Compliance and Quality Control is responsible for leading the development, implementation, and monitoring of standard operating procedures across the DOD housing portfolio, providing support to the RVPs of Operations, Operations Directors, and Facilities Directors charged with day-to-day execution. This role is responsible for ensuring appropriate operational systems, processes, and controls are in place to successfully meet the objectives of the Quality Control program. The ability to support the Community teams to achieve and maintain quality and compliance requirements that are aligned with contractual obligations and partnership and resident expectations is at the forefront of this role.

Primary Responsibilities Include:

• Champion the Corvias culture, mission, vision, and values, and instill a "Culture of Quality".
• Lead and develop a compliance program for operations; ensure QC teams complete accurate weekly and monthly reports and that all operations are performed following SOP guidelines.
• Thoroughly understand full-cycle maintenance, including preventative, predictive, planned, and make ready programs; develop effective quality control processes and oversee efforts related to compliance audits and reviews.
• Drive operational consistency across the DOD portfolio through the development, implementation, and refinement of standard operating procedures designed to align work with business objectives.
• Identify program priorities and gaps related to SOPs and work with Property Operations Leadership to define strategies for improving operational efficiencies, standardization, employee adherence and risk mitigation.
• Identify and analyze metrics, develop KPIs, and generate reports on performance standards that link policies and procedures to operational metrics and business goals.
• Using in person observations, data and analytics, identify opportunities for process improvements and understand where technology can be leveraged to refine or eliminate non value-add steps; present suggestions to leadership.
• Develop, implement and oversea the communication and training on current and revised business processes with a focus on driving accountability and standardization across the portfolio. Deliver onsite audit follow-up and training as needed.
• Monitor annual compliance installation audits to identify portfolio trends and compare against industry trends and benchmarks to identify areas of improvement or potential risk.
• Organize and manage the Company's electronic storage of active and archived SOPs and oversee document control and approval system and processes.
• Support projects related to policy and procedure repository, including development of project plans, business requirements, functional specifications, and user acceptance testing scripts.
• Working interdepartmentally with Risk Management, Property Management Operations, Human Resources and IT to define and implement the standard for quality control across the portfolio.
• Other duties as assigned.

Role Specific Requirements Include:

• 7+ years' experience in a management role in conventional or military property management; prefer experience at a regional level or higher.
• Willingness to support change and work within a continuous improvement environment.
• Detail and process oriented; proven ability to develop and deploy change management initiatives and standard operating procedures and workflows that increase efficiency and standardize operations.
• Demonstrable understanding of property management performance metrics with the ability to derive insights from data and measure actual business impact.
• In depth understanding of quality control procedures and relevant legal standards; ability to recognize the adherence to quality standards of physical assets and to understand the impact of quality issues to the overall project development plan.
• Demonstrated experience with compliance identification and assessment utilizing data analytics and a quantitative approach.
• Proven history of leading by example, ensuring both the empowerment and accountability of team members at all levels.
• Ability to collaborate with other functional areas and problem solve to make strategic decisions.
• High degree of integrity, tact and ability to be direct and influence others while remaining diplomatic. Ability to sell ideas persuasively and settle differences in a manner that strengthens relationships.
• Excellent oral and written communication skills with the ability to communicate information and ideas with clarity and precision.
• Computer proficiency, including working knowledge of word processing, spreadsheet, and database software.
• Ability to travel 40% of the time.
• A valid driver's license is required.

Competencies:

Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.

Organizational Awareness - Contributes to the organization by understanding and aligning actions with the organization's goals, core functions, needs, and values.

Planning and Results Orientation - Invests time in upfront planning to achieve organizational goals and objectives while meeting quality standards, following the appropriate processes, and demonstrating continuous commitment.

Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.

Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.

Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.

Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.

Communication - Effectively and appropriately interacts with others to build relationships, influence others, and facilitate the sharing of ideas and information. Uses tact and diplomacy to navigate difficult situations. Relays key messages by creating a compelling story, targeted to specific audiences.

Exceptional Benefits for Exceptional Team Members

The salary range for this position is estimated to be $180,000 to $200,000 per year, depending on experience, skills, qualifications, and work location. This position is eligible for a discretionary target incentive of up to 20% of the base salary

As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow.

Corvias employees are eligible for:

• A choice between two benefit-rich medical, dental and vision plans
• 401(k) with immediate 100% vesting and up to a 4% contribution match
• Generous paid time off that increases throughout your career
• 12 paid holidays
• Paid time off to volunteer
• 100% paid life and AD&D insurance
• Company paid short-term and long-term disability coverage
• Parental Leave
• Military Leave
• Flexible Spending Accounts (Health and Dependent Care)
• Complimentary Employee Assistance Program
• Tuition reimbursement to support growth and development

Equal Opportunity Employer/Veterans/Disabled

Corvias Corporate Services, LLC (the "Company") does not discriminate in employment or applications for employment based on an applicant's sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws

Learn more about our Equal Employment Opportunity program by viewing our poster "Know Your Rights"

Learn more about Corvias' External Recruiting Policy.

Learn more about Pay Transparency.