Position Summary Information
| Classification Title |
Administrative Support Specialist (Lead in Acad Dept or Admin with Budget Function) |
| Working Title |
Office Manager |
| Location |
Boone, NC |
| Job Category |
6 |
| Position Number |
090281 |
| Not Eligible for Visa Sponsorship |
VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S |
| Department |
Access & Opportunity: Disability Resources - 620000 |
| Primary Purpose of Position |
Serves as the central administrator for client file management and primary office contact for individuals initially connecting with the office, requesting accommodations, or for general office inquiries. Serves as the office manager of office administration, file creation & management, office budgets, office database, processes, etc. Receives and organizes requests for accommodations and confidential medical documentation. Serves as the liaison for the students, faculty, staff and visitors to assist with any inquiries involving the office. |
| Minimum Qualifications |
Graduation from high school and one year of related office experience; or an equivalent combination of education and experience.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per
ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
Diplomas or degrees must be received from appropriately accredited institutions. |
| License/Certification Required |
|
| Essential Job Functions |
This position servesas the central administrator for client file management and primary contact for individuals initially connecting with the office, requesting accommodations, or for general inquiries. This position also serves as the office manager of office administration, file creation & management, departmental budgets, office database, processes, etc.
- Acts as primary office contact for the office (ie., in person, electronic, and phone) by responding professionally and accurately to inquiries (verbal or written) providing information regarding disability law, individual status with the office, office processes, referrals, or with University-related resources, processes, and policies.
- Oversight of administrative support to office staff through workflow coordination, scheduling appointments, projects, etc.
- Overall, office management of departmental budget, payroll timesheet submission of student staff, contractual and purchase processes, travel requests, P-card, reimbursements, etc.
- Creates, maintains and organizes client files and records in accordance with state and federal regulations.
- Oversight of office analytics, tracking, and reporting.
- Serves as the central administrator of client file management and processes requests for accommodations and confidential medical documentation.
- Assists office staff in the coordination/implementation of approved accommodations.
|
| Knowledge, Skills, & Abilities Required for this Position |
Knowledge of:
- Office management including the handling of confidential documents
- Computer programs and systems to quickly address and meet business needs
Skills & Abilities Required:
- Effective communication strategies (verbal, written, and interpersonal) to meet constituents' needs
- Exceptional organizational skills and detail-oriented
- Ability to consistently practice diplomacy, discretion, and exceptional customer service
- Ability to use proper spelling, grammar, punctuation, and sentence structure to ensure that written materials prepared and reviewed are complete, concise, and error-free
- Ability to maintain the confidentiality of sensitive and confidential information (e.g., personnel-related issues, FERPA-protected student information, etc.)
- Ability to take initiative, work independently, and complete projects without detailed instructions
- Ability to maintain detailed records of work-related activities
- Ability to manage workload and prioritize work assignments to ensure completion within established timeframes and by expected deadlines
- Strong critical thinking skills
- Ability to manage multiple budgets with accuracy
|
| Preferred Qualifications |
- experience working at a university and knowledge of policies and procedures relevant to the position
- experience working with confidential information and/or compliance area
- Three or more years of related office experience
- Experience with Microsoft Office, Database management, Procurement Card credit card program, Banner programs, AIM, YoMart, and Degree Works
- Demonstrated ability to work in a high-volume environment with competing deadlines
|
| Required Functional Competencies to Successfully Perform Job Duties. |
Information/Records Administration: Performs research, data collection and analysis of information, and report writing. Utilizes, reconciles, and manipulates data from different internal and external software systems. Applies an in-depth knowledge of a variety of complex processes and procedures. Demonstrates acceptable interpretations and applications of the archival procedures and tenure and promotion policies and procedures. Demonstrates acceptable interpretations and applications of the Resource Manual, University Policies and Procedures, Faculty Search requirements.
Budgeting: Exercises responsibility for administering the budget, which includes making recommendations regarding the use and distribution of funds. In conjunction with the administrator, advises subordinate units on fiscal matters such as budget planning, budget analysis, and funding sources. Manages the overall budget for the administrator by reporting expenditures and allocation of funds and sources on a regular basis. Interprets and applies all aspects of the P-card purchasing policies and procedures as well as special funds accounting for grants along with university policies and procedures of purchasing.
Communication: Interprets guidelines, answers inquiries and advises others regarding processes, services, and operations as applied to pertinent situations. Schedules and coordinates appointments, meetings and events. Serves as the main contact person for the department and assists with all inquiries. Ability to advise and consult with clients to ensure accuracy of the communication and understanding of the message. Process documents for the department following office procedures. Composes and organizes ideas logically, works in multiple formats such as letters, memos, reports, and can change/adjust style to meet the needs of the program. Ability to advise and consult with clients to ensure accuracy of the communication and understanding of the message |
| Type of Position |
Permanent Full-Time |
| Staff/Non-Faculty |
Staff/Non-Faculty |
| Appointment Type |
1.0 |
| Work Schedule/Hours |
Mon-Fri, 8:00am -5:00pm |
| Number of Hours Per Week |
40 |
| Number of Months Per Year |
12 |
| Mandatory Staff |
No |
| Physical Demands of Position |
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. |
| Overall Competency Level |
Advanced |
| Salary Grade Equivalency |
GN08 |
| Salary Range |
|
| Anticipated Hiring Range |
$44,510 - $46,000 |
Pay will be commensurate with applicant competencies, budget, equity and market considerations.
Posting Details Information
| Posting Date |
02/23/2026 |
| Closing Date |
03/08/2026 |
| Competency Level Statement |
Management will only consider applicants who meet the required competencies. |
| Special Instructions to Applicants |
Please attach the required documents:
- Cover Letter
- Resume
- List a minimum of 3 professional references in the application
|
| Search Chair Name |
Ellen Bunn |
| Search Chair Email |
bunnek@appstate.edu |
| Applicant Pool Preference |
External (Post on the Web) |
Departmental Information
| Quick Link |
https://appstate.peopleadmin.com/postings/53386 |
| Posting Number |
201502947P |
|