Call Center Nurse RN - Part Time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This is a PART TIME position working Monday / Tuesday / Thursday / Friday 2:00pm to 6:00 pm Eastern Time and Wednesday 3:00pm -7:00pm Eastern Time

The Call Center Nurse RN is responsible for providing comprehensive clinical services to our customers located throughout the U.S. and may require multiple licenses to practice across various states. Services provided to our customers include but are not limited to the following telephonic services: clinical triage, transitions of care, medication adherence and reconciliation, management of gaps in care, and other care extension services. The Call Center Nurse assists and guides patients toward self-management and behavior modifications that result in improved patient outcomes. The Call Center Nurse is the primary point of contact for multiple disciplines. Success is measured in terms of improved patient outcomes, prevention of patient adverse events and satisfied customers, meeting or exceeding quality measures, producing consistent and high-quality work, and collaboration with other care team members. The Call Center Nurse is an experience nurse, able to perform tasks independently and once trained, without guidance. This person can provide education to patients, deploying best practices and standard workflow in their daily activities with the ability to apply their expertise across the various areas of responsibility, understanding how their interactions with patients affect customer satisfaction and can make recommendations to improve processes.

Positions in this family require a current, unrestricted nursing license (RN) in the applicable state, as indicated in the function description and/or title.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Provide remote telephonic nursing support to patients, caregivers, and healthcare providers
• Assess and triage patient calls to determine urgency of medical needs
• Offer medical advice, guidance, and education to patients and caregivers regarding treatment plans, medication management, and self-care techniques
• Collaborate with healthcare professionals to coordinate patient care and follow-up
• Document patient interactions, assessments, and recommendations accurately and timely in electronic health records systems
• Adhere to established protocols, guidelines, and best practices for telephonic nursing
• Maintain patient confidentiality and privacy in accordance with HIPPA regulations
• Participate in ongoing training and professional development activities to stay updated on medical advancements and best practices in telehealth
• Contribute to quality improvement initiatives to enhance the delivery of telephonic nursing services
• Provide exceptional customer service and support to ensure a positive experience for patients and clients
• Ability to adapt nursing interventions and care plans to meet the individualized needs and preferences of diverse patients across the continuum of care
• Demonstrates the ability to meet deadlines independently and efficiently, requiring minimal to no supervision
• Actively engage in collaborative efforts within nursing team to ensure seamless communication, shared knowledge, and coordinated patient care delivery
• Utilizes extensive expertise in chronic illnesses and medication management to effectively treat diseases
• Works with supervisors to solve more complex problems

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Registered Nurse (RN) with a current, active, and unrestricted RN License in VA (state specific or compact)
• 3+ years of clinical nursing experience
• Experience with Electronic Medical Records system(s)
• Proven proficiency using MS Office Suite (i.e. Teams, Outlook, Word, Excel)
• Willing/able to work a Part Time schedule of Monday / Tuesday / Thursday / Friday 2:00pm to 6:00 pm Eastern Time and Wednesday 3:00pm - 7:00pm Eastern Time regardless of remote base location

Preferred Qualifications:

• Current RN License in DC
• Telehealth nursing experience
• Experience with Epic

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

The hourly range for this role is $28.61 to $56.06 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.