Technical Training Specialist - HVAC

At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, helping people sustainably move, improve, and enjoy water, life's most essential resource. From our residential and commercial water solutions to industrial water management and everything in between, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

We have an opportunity for a Technical Training Specialist to join our Manitowoc, WI team. You will provide expert technical and operational training to Service Technicians as well as employees within Manitowoc Ice's Factory Training Center. In addition to Factory Training, this person will also be the Instructor within Technical Videos, Virtual Training as well as assisting in development of the training material. At this advanced level, incumbents apply practical knowledge of the brand/product line obtained through advanced education and work experience.

You will:

• Assist in providing technical training to the field technicians on the product brand equipment for Service Techs, Service agencies, key customers, and internal technical support personnel.
• Assist in Developing the training presentations for the assigned product lines ensuring that all manufactured equipment is addressed, as well as discontinued equipment, as required.
• Assists in logistics of setting up and performing various training programs.
• Provides technical assistance to internal and external customers via email, phone or onsite as needed.
• Provides technical and operational training and service support for assigned product lines.
• Assist and participate on New Product Development and other duties as directed by the supervisor/manager.
• Responds to non-routine correspondence requests for service assistance from Service Techs, agencies, Sales, and customers.
• Maintains accuracy of training materials for current production equipment and past production units, as needed.
• Continues to expand mastery of the product line equipment, related service issues, and relevant tools.
• Request and interpret test data, as needed to support New Product Development from a Service perspective to drive/write service diagnostics.

Key Qualifications:

• HVAC/R Trade School, Military or equivalent experience and/or a minimum of 7 years of previous experience in technical service, repair, maintenance, or related service support.
• Refrigerant Handling EPA Certification is required.
• Strong software applications including Microsoft Office (Excel, Word, PowerPoint) and Adobe Premier (Photoshop, Premier Pro, Audition, OBS or similar software etc.).
• Strong verbal, presentation, and written communication skills. Presentation and public speaking skills are needed to implement Level I, II, and III Technical Training.
• Ability to participate/perform in video and voice project development.
• In depth and advanced knowledge of assigned product line(s).
• Work effectively with all levels of management and staff and internal/external service technicians.
• Must be willing and able to travel 10-15% of the time.
• Ability to use recording hardware, such as cameras, microphones, lighting, etc.

Compensation:

For this full-time position working at this location, the anticipated annualized base pay range will be from $61200 - $113600 / year. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, work location, and other relevant business or organizational needs.

This position may be eligible for other forms of compensation such as, annual incentive bonus.

Benefits:

As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, health benefits, a generous 401(k), employee stock purchase program, disability benefits, life insurance, critical illness insurance, accident insurance, parental leave, caregiver leave, tuition reimbursement, plus paid time off and wellness programs to encourage a healthy work/life balance.

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.