New

IT Vendor Management Office Program Manager -Microsoft Enterprise Applications & Service Delivery

Vaco
$75.00 - $85.00 / hr
401(k), retirement plan, relocation assistance
United States, Texas, Plano
Apr 17, 2025
Job Title: IT Vendor Management Office Program Manager - Enterprise Applications & Service Delivery Job Type: Contract-to-hire Worksite Location: Irving, TX Worksite Schedule: Hybrid onsite in Irving, TX Client Industry: Healthcare Salary Conversion: up to $170,000 +, 15% annual bonus potential Hourly Pay Rate: $75.00 - $85.00 / hour, W2 Vaco is seeking an experienced IT Vendor Management Office Program Manager with prior experience managing Microsoft partner relationships across multiple business unites for enterprise level organizations, for a highly reputable healthcare organization. This will be a contract-to-hire employment opportunity based in Irving, TX, with occasional onsite worksite requirements. Candidates must currently be local to the Dallas/Fort Worth area and willing to work onsite, as our client is unable to offer relocation assistance at this time. Candidates must also be legally eligible to work in the United States, as our client is unable to sponsor at this time. *Vaco is not seeking third-party support to fill this opportunity.* Position Summary: We are seeking an experienced and strategic IT Vendor Manager to lead third-party vendor relationships supporting our enterprise healthcare applications and service operations across Microsoft partnership service offerings. In this critical role, you'll ensure our vendors consistently deliver value, quality, and innovation across platforms that support Pharmaceutical Distribution, HealthCare IT, Practice Management, Supply Chain Management, Medication Adherence, Pharmacy Management, Medical Supplies, Oncology Medicine, and Pharmacy Technology, and business operations. As part of our Vendor Management Office (VMO), you'll work closely with business leaders to shape vendor strategies that directly contribute to care delivery efficiency, regulatory compliance, and operational excellence. You'll play a key role in vendor evaluation, performance monitoring, and contract management-ensuring vendor partners align with our mission of advancing patient outcomes through technology. Key Responsibilities: *Vendor Strategy & Governance:* Manage enterprise healthcare technology vendor partnerships, ensuring consistent delivery of contracted services Lead the vendor selection process in collaboration with the VMO Maintain governance frameworks that align with HIPAA, HITECH, and internal compliance standards. *Service Delivery & Optimization* Oversee vendor adherence to SLAs and performance benchmarks, with a strong focus on service quality, cost efficiency, and uptime for mission-critical applications. Drive process optimization initiatives, contributing to workflow standardization and automation that supports scalability and minimizes manual overhead. Implement tools and processes that reduce clinical disruptions and streamline IT service delivery. *Data-Driven Decision Making* Build and manage a robust analytics framework to provide KPIs and dashboards for real-time insights into vendor performance. Partner with cross-functional business unites to ensure alignment of vendor metrics with organizational goals *Operational & Team Leadership* Manage global vendor teams supporting IT services and administrative systems. Lead indirectly across 10-15 internal stakeholders to ensure cohesive vendor oversight and escalation paths. Cultivate a culture of accountability, continuous improvement, and service excellence. *Compliance & Risk Management* Ensure all vendor activities comply with healthcare regulations including HIPAA, HITRUST, and Joint Commission standards. Conduct regular audits, vendor reviews, and performance assessments to identify and mitigate risks. Oversee documentation processes to support regulatory readiness and transparency. Qualifications: *Required:* 7+ years of experience in IT Vendor Management with a focus on healthcare IT, enterprise applications, or large-scale service delivery environments. Strong expertise in SLA management, contract negotiation, outsourcing, and vendor scorecard frameworks. Proven ability to manage large-scale initiatives Understanding of healthcare enterprise systems such as EHR, ERP, CRM, SCM, and HRMS platforms, preferred Proficiency in Microsoft technologies (M365, Teams, Azure, Copilot, Defender). Familiarity with compliance frameworks relevant to healthcare (HIPAA, HITECH, HITRUST). Experience with AI/ML and emerging technologies and their application in improving healthcare delivery, preferred *Preferred:* Certifications such as ITIL v3, PMP, Six Sigma, or Healthcare Supply Chain credentials. Experience working in a Fortune 100 healthcare provider, payer, or life sciences organization. Knowledge of Epic, Cerner, Meditech, or similar EHR platforms is a plus. Key Competencies: Strong strategic thinking and ability to anticipate future technology needs in the healthcare landscape. Excellent cross-functional collaboration and communication skills, especially with clinical and operational leaders. Comfortable navigating highly regulated environments with a commitment to data privacy and patient safety. Able to rapidly analyze complex issues and propose scalable, compliant, and cost-effective vendor solutions. Ready to join a mission-driven organization where technology meets compassionate care? Apply now to help us transform healthcare through strategic vendor partnerships and operational excellence. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.