Cortez SE Center Director

Job Title: Cortez Service Extension Center Director

FLSA Status: Full Time - exempt
Reports to: Divisional EDS/SE Director

Schedule: Mon-Fri, 8 am-4:30 pm
Supervises: Family Services Assistant & Thrift Store Manager

Rate of Pay: $65,650-$70,163.60 per year.

Closing Date: 05/18/2025

Benefits: Standard; Full-Time, Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 20 vacation days per year, accrued at the rate of .0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function
To provide direct services to clients on behalf of The Salvation Army and to oversee the daily office and client assistance operations. As an employee of The Salvation Army, a California corporation, the Director reports to and is under the supervision of the Divisional Emergency Disaster Services (EDS) / Service Extension (SE) Director.

Duties & Responsibilities:

General:

• The Director must maintain a good working knowledge of TSA services and all social services in across Montezuma County. The Director must also be able to interface with other county/state agencies and establish/maintain good working relationships.
• Maintain knowledge of current and future social service trends and assist TSA in the development and improvement of social services programs.
• Maintain and work closely with the Center's Service Extension Advisory Board. Attend Advisory Board meetings and provide members with current financial and client assistance data. Recruit new appropriate board members as needed, assuring they have a good understanding of whom they are representing and the Mission of The Salvation Army. Obtain applications and submit them to the EDS/SE Department for background checks and approvals.
• Oversee all operations of the Service Center, including daily business functions of the office. It is essential that the Director be organized, detail-oriented, and able to multi-task, prioritize workload, meet deadlines, and work well under pressure.
• Coordinate and supervise special events throughout the year, such as Back to School, Christmas/seasonal assistance, camp programs, and newly identified programs.
• The Director must be a self-starter who can work independently without direct supervision while following all policies, procedures, and directives from the SE/EDS Department at Divisional Headquarters (DHQ) in Denver, CO.
• For open job positions under the center, assist with job postings, interviews, and selection of final candidates. Prepare all paperwork as required by Human Resources and submit proposed applicants to the Divisional SE/EDS Department for review and approvals.
• Interview, screen, select, and supervise the work of all staff and volunteers under the center, ensuring that all personnel have a good knowledge of The Salvation Army and agree to represent TSA appropriately. If community service workers are assigned to support the center, oversee their work in cooperation with supervising agencies.
• Maintain a good rapport and communication with staff, volunteers, vendors, and the public.
• Submit accurate monthly reports and statistics to DHQ in a timely manner.
• Submit all invoices, Center monthly bills, etc., to DHQ with appropriate documentation for timely payment.
• Handle all donations as directed by DHQ protocol. Send appropriate donations to lockbox/Portfolio, deposit, and log all cash gifts as mandated by Finance/Auditors/THQ, providing the required backup.
• Provide input in, monitor, and adhere to the service center's budget, including grant funding.
• Research and seek additional new grants and funding sources, write and track grants, and attend required grant meetings and/or any workshops or local conferences regarding new grant information. Provide required reports to DHQ and grantor.
• Ensure that all grant inquiries, applications, administration, and reporting are timely and follow divisional protocol.
• Represent TSA as the official representative throughout the county at community, business, and social service organizations.
• Oversees Christmas/seasonal projects and the annual Red Kettle Campaign, providing guidance and assistance to volunteers and the committee. Recruit volunteers, service organizations, clubs, churches, paid staff, and other members of the community to assist with the Kettle Campaign. Ensure accurate and safe kettle pickup, counting of funds, and appropriate deposit procedures are adhered to, and budgetary goals are met. Assure that all bell ringers understand the appropriate protocol for manning kettles and representing TSA. Provide kettle numbers to the EDS/SE Department as directed.
• Coordinate with the Divisional Development Department to best represent TSA throughout Montezuma
  County with local media. Work with media outlets to obtain coverage of TSA events and keep the community abreast of needs, trends, and outcomes of services provided. Actively seek new ways to bring TSA into the public's view to enhance awareness and public support.
• Participate in internal committees and conferences as requested by the EDS/SE Director.
• Other duties as assigned by the EDS/SE Director.

Client Assistance Responsibilities:

• Maintain professional standards in providing effective case management with families and individuals
• Manage the day-to-day effective operation of services and case management. As needed, provide client assistance - Interview clients and assess needs, make eligibility decisions, and document cases/assistance as required.
• Maintain awareness of services provided by other local social service agencies and actively seek resources for clients through those agencies.
• If TSA is unable to meet the client's needs, the Director must handle denial with compassion and, if possible, make appropriate referrals to other agencies.
• When working with clients, the Director must be compassionate yet able to separate personal emotions from the decision-making process and follow TSA guidelines set forth by Policy & Procedures and Service Extension Guidelines.
• Maintain proficiency in handling crisis/emergency services for vulnerable populations and utilize crisis intervention and conflict resolution skills while maintaining a calm demeanor in stressful situations.
• Conduct client interviews, prepare case files, and obtain required identification and permission to verify, release, and share information when deemed appropriate. The Director is responsible for keeping all client records accurate, current, and secure.
• If assistance is provided, work with vendors to obtain invoices, W9s, and other relevant paperwork. Prepare all paperwork/vouchers, including all backup documentation required by auditors, and submit them to the Divisional Finance Department for payment.

Thrift Store Management Responsibilities:

• Ensure the thrift store operates in alignment with The Salvation Army's mission, values, and community service objectives.
• Monitor store performance, including revenue, expenses, and budget adherence, to ensure sustainability and support for The Salvation Army's programs in Montezuma County.
• Work with the Thrift Store Manager to set sales goals, pricing strategies, and promotional plans to enhance store revenue.
• Ensure proper handling of donations and adherence to organizational standards for sorting, pricing, and inventory management.
• Work with the Thrift Store Manager to maintain a clean, safe, and welcoming environment for customers, donors, and staff.
• Oversee reporting and documentation related to thrift store operations, including sales reports, financial reconciliations, and donor acknowledgments.

Education, Experience, Skills, Qualifications:

Education:

• Bachelor's Degree in Social Work OR at least two years in a related field OR professional experience in a related human services program.+

Knowledge, Skills, and Required Abilities

• Strong communication, writing, and budget/accounting skills.
• Computer proficiency with strong customer service ability and desire.
• Ability to work effectively with other employees, agencies, and the public.
• Must be able to maintain confidentiality
• Bilingual in Spanish Preferred.

Software-related Skills:

Experience in Microsoft Word, Teams, and Excel is required.

• Working knowledge of integrated database applications and ability to use new software programs or webbased systems with basic training.
• Must become proficient in the use of The Salvation Army's social services database system(s).

Driving:

• The position requires the use of a personal vehicle with mileage reimbursement:
  
  
  
  • A minimum age of 21 (for insurance provision) and possession of a valid in-state driver's license is required.
  • An MVR will be processed every year in accordance with The Salvation Army's policies.
  
  
  
  

Background Check:

• Continued employment will be contingent upon a biennial (every two years) background check that is
  processed in accordance with The Salvation Army's policies.

Physical Requirements:

• Ability to maneuver.
• Ability to remain in a stationary position
• Ability to grasp, push, pull, and reach overhead.
• Ability to operate telephone.
• Ability to lift 25 pounds.
• Ability to access and produce information from the computer.
• Ability to understand written information.
• Qualified individuals must be able to perform the essential duties of the position with or without accommodation.

A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army
would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.: