Lab side Computing Support Analyst

Role Description

We are seeking a highly motivated individual with strong acumen in computer hardware and a variety of laboratory software packages to join the Laboratory Instrument Support Team as a Labside Computing Analyst. In a highly complex R&D environment, this role would support the work of the scientists and other technical staff by providing computer hardware and software support. The hardware and software needs are ever-evolving in biopharmaceutcial R&D, which necessitates the application of dedicated computing resources focused on lab-based computers and software. The ideal candidate would possess a strong understanding of desktop computer infrastructure, and the ability to adapt the infrastructure based on both the corporate standards and also the situational needs of each instrument/software application. This role would also require diverse experience in instrument control software, which can be applied situationally to learn and support new applications. This role will work with minimum supervision on multiple equipment support tasks including but not limited to: building/modifying desktop computers to support the needs of the scientists and their lab instruments, working with and learning a wide range of software packages that support instrument control, data acquisition, data processing and data archival, and working with vendors on-site and remotely to support instrument installation and troubleshooting.

Responsibilities:

Works independently and within a cross functional highly collaborative team environment to provide advanced support and troubleshooting on a wide range of laboratory instrument-associated software packages. Troubleshoots hardware and software issues, installs and configures new equipment, instrument-related software applications and version updates while ensuring both vendor and company-internal computer operating standards are met. Creates/updates problem tracking records. Monitors the installation of operating system and application security patches. Ensures security configurations are met and properly maintained. Configures and monitors backup and recovery software for all complex and critical systems. Builds various testing and monitoring utilities using Powershell and command line scripting. Sustains strong relationships with scientists and instrument support engineers to track, understand and resolve their technical issues. Drives ownership of user issues: monitors progress and keeps user informed of resolution through final solution. Assist scientific personnel with the evaluation and implementation of new/adjacent laboratory technologies. Adhere to all GxP compliance requirements and provides technical input for department SOP development. Adhere to safety protocols, regulatory requirements, and standard operating procedures related to working in laboratory settings and the care and maintenance of computing and networking hardware.

Required Qualifications:

• Bachelor's degree (or equivalent experience) in computer science or a bachelor's degree (or equivalent experience) in chemistry, biochemistry, biology, physics or related discipline with an associated educational or employment-based skillset in computer hardware and software.
• 3-5 years or equivalent of advanced IT support work experience in a highly complex R&D environment.
• Experience in following standard PC build processes for new and/or restorative installations of PC systems using disk imaging software.
• Able to navigate and make modifications to the Windows Registry.
• Knows instrumentation hardware and communication standards (e.g. NI-488.2 and NI-DAQ).
• Has working knowledge of the principles and concepts of lab PC and peripheral hardware support.
• Highly competent in TCP/IP wired and wireless network fundamentals.
• Excellent problem-solving skills and attention to detail.
• Ability to shift work and focus with little notice when priorities change.
• Ability to prioritize work with little supervision and is able to multi-task.
• Ability to work independently and as part of a multidisciplinary team.
• Strong desire and commitment to provide excellent support to scientific and lab operations personnel and other internal team members.
• Excellent communication skills to interact with internal teams and external vendors.
• Ability to understand and consistently follow safety protocols and standard operating procedures.
• Ability to travel up to 5% of the time.
• Ability to lift heavy equipment up to 50 lbs.

Desired Qualifications:

• Advanced technical knowledge with hands on experience supporting several types of lab instrumentation software platforms, including but not limited to LC/MS systems, DNA analysis, digital microscopes, UV plate readers, HVAC and robotic/automation systems.
• Experience installing and maintaining GxP-validated systems.
• Can work in loosely defined-problem-solving situations within own work group/team and external departments.

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.